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Front Office Trainee

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Hospitality & Retail
  • Amsterdam

AI generated summary

  • You should be a hotel school student seeking a 6-month internship, passionate about hospitality, punctual, organized, flexible with shifts, and fluent in English; Dutch is a plus.
  • You will handle guest check-ins/check-outs, update profiles, communicate with housekeeping, resolve complaints, assist Reward Members, provide excellent service, and prepare daily reports during night shifts.

Requirements

  • Student of the hotel school or other relevant education
  • Looking for an internship for a minimum of six months
  • Enthusiastic, independent and a team player
  • Passionate about the hospitality industry and the ability to make things brilliant
  • Punctual and strong organization skills
  • Flexible in working different shift, like: AM, PM and during the nights
  • Good communicative and social skills, fluent in English and preferable Dutch

Responsibilities

  • Check-in and check-out our guests according to the Brand Standards;
  • Handling all the tasks off the daily checklist;
  • Update the profile notes of our guests in Opera;
  • Stay in contact with the Housekeeping department;
  • Respond on guest’s requests and providing information;
  • Strive to continually improve guest satisfaction’;
  • Follow up on guest complaints and make sure that the involved departments are informed;
  • Recognize our Reward Members and make sure they have a brilliant stay;
  • Provide excellent customer service by being readily approachable for all guests.
  • Preparing the end-of-the-day reports during the Night Shifts;
  • Prepare the check-ins for the airline crews during the Night Shifts.

FAQs

What is the location of the Front Office Trainee position?

The Front Office Trainee position is located at the Amsterdam Marriott Hotel, Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands.

What is the duration of the internship?

The internship requires a minimum commitment of six months.

What will be my primary responsibilities as a Front Office Trainee?

Your primary responsibilities include checking in and checking out guests, handling guest complaints, updating guest profiles in Opera, staying in contact with the Housekeeping department, and providing excellent customer service.

Is there an allowance for the internship?

Yes, there is a monthly trainee allowance of €750.

What kind of training and coaching will I receive?

You will receive personal coaching and training to support your internship, including participation in various training sessions provided by the on-property Learning Manager.

Are there any specific skills or qualifications required for this position?

Yes, candidates should be students of hotel school or have relevant education, be enthusiastic, independent, team players, and possess good communication skills. Fluency in English is required, and knowledge of Dutch is preferred.

What are the working hours like for this position?

The position requires flexibility in working different shifts, including AM, PM, and during the nights.

Will I have opportunities for career advancement within the company?

Yes, you will be part of the largest hotel company in the world, which offers numerous career possibilities within Marriott International.

Are meals provided during my internship?

Yes, you will receive free meals in our Staff Cafeteria.

What kind of social activities can I expect during my internship?

The hotel organizes various social activities, such as Associate Appreciation Week, an annual Staff Party, and Team outings.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.