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Glasgow - Investment 20/20 - Loan Solutions Trainee

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BNP Paribas

Feb 14

  • Internship
    Full-time
    Placement Program
  • Business, Operations & Strategy
    Banking & Finance
  • Glasgow

AI generated summary

  • You must be MS Office literate, an effective communicator with keen attention to detail, a self-starter, and possess an inquisitive, challenging mindset.
  • You will support loan servicing efficiency, assist with client services, analyze data, collaborate with stakeholders, and monitor KPIs while adhering to compliance and performance goals.

Requirements

  • * MS Office literate
  • * Effective communicator
  • * Attention to detail
  • * Self-starter
  • * Inquisitive / challenging mindset

Responsibilities

  • Support the continuous improvement project within Loan Solutions as we look to further embed efficiency and scalability of our local processes and in conjunction with our IOC Partners in Portugal
  • Learn the fundamentals of the Loan Solutions UK operating model and a background in Loan Asset servicing
  • Assist with the Loan Solutions UK service provided to clients. Following robust training and guidance, providing oversight of Loan Solutions IOC Portugal’s (our offshore colleagues) service delivery and supporting team members in the provision of Loan Administration, change and client facing support locally
  • Perform analysis and gather supporting data to help inform senior members of the team where time should be invested
  • Become familiar with the underlying processes themselves to be able to add value and input in to the assessment process
  • Support senior team members by collating data for KPIs (Key Performance Indicators) to measure the Loan Administration service being provided
  • Assist team members with the completion of oversight tasks on the Loan Solutions UK service delivery
  • Liaise with internal and external key stakeholders on the Loan Solutions UK service delivery to gain a holistic understanding on the product and service provided
  • Escalate more complex and technical issues to more senior colleagues for resolution and advise in a timely manner, to ensure clients receive the appropriate level of support and service
  • Accountable for delivering personal targets and objectives to support the performance of the team under general guidance from more experienced colleagues
  • Actively seek opportunities to develop knowledge of the BNPP organisation both within the UK and more widely
  • Adherence to bank policies and compliance requirements

FAQs

What is the duration of the Loan Solutions Trainee position?

The position is a one-year placement within the Investment20/20 programme.

What kind of training will I receive during the program?

You will receive robust training and guidance to learn the fundamentals of the Loan Solutions UK operating model and gain hands-on experience in Loan Asset servicing.

Who will I be working with during my placement?

You will be working with a team based in Glasgow and supporting colleagues in the Loan Solutions IOC team in Portugal.

What are the core responsibilities of the Loan Solutions Trainee?

Core responsibilities include supporting continuous improvement projects, analyzing data for KPIs, assisting with service delivery oversight, and liaising with internal and external stakeholders.

Are there opportunities for professional development during the program?

Yes, the program offers opportunities to attend industry networking events and technical training sessions, as well as the chance to develop knowledge of the BNPP organization.

What essential skills are required for this role?

Essential skills include proficiency in MS Office, effective communication, attention to detail, being a self-starter, and possessing an inquisitive/challenging mindset.

Is previous experience in financial services necessary to apply?

No previous experience is required, but a strong interest in the financial services sector is essential.

Will I have direct client interactions in my role?

Yes, you will provide support in client-facing tasks and help ensure that clients receive appropriate service.

What is BNP Paribas's role in the financial services sector?

BNP Paribas is the European Union's leading bank and a key player in international banking, offering services in various fields including Commercial Banking, Investment Services, and Corporate & Institutional Banking.

How does BNP Paribas support its trainees during the program?

BNP Paribas provides continuous support through training, mentorship from senior colleagues, and access to industry events and networking opportunities.

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BNP Paribas

The bank for a changing world

Finance
Industry
10,001+
Employees
1848
Founded Year

Mission & Purpose

more than 190,000 employees, including more than 145,000 in Europe. BNP Paribas holds leading positions in its three major operating divisions: ⚆ Commercial, Personal Banking & Services for all the Group’s retail banking networks and several specialised businesses, including BNP Paribas Personal Finance and Arval; ⚆ Investment & Protection Services for savings, investment and protection solutions; ⚆ Corporate & Institutional Banking, which is focused on corporate and institutional clients. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the European leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and Investment & Protection Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.