Global Technical Support Intern

PayPal

Sep 22

Applications are closed

Internship
Full-time
Off-cycle Internship
Software Engineering
IT & Cybersecurity
Dublin

Requirements

This opportunity is ideal for a current student pursuing an undergraduate degree in IT or a related field.
Love and understanding of technology, whether it be hardware, software, or other emerging technologies.
Should feel brave leaping into the unknown and always be able to ask why. (Curious, motivated, self-serving, ability to take risks in a supportive / safe environment).
Be comfortable with change - agility is key! (Be comfortable with supporting evolving product suite)
Collaborate with internal and external partners toward problem solving
Technical trusted advisor for our merchants
Spends less time worrying about the problem and more time focusing on how to solve it
Good communicator both written and verbal
Experience in a role that puts you in direct contact with customers or clients.
Possess patience and a desire to be a Customer Champion, (Customer empathy and advocacy)
Fluency in English
Studying Computer Science, Data Centre Networking, Information Systems & IT, Software Development, Business & Technology or closely related
Experience, ideally in web development in one or more of the following: Java, JavaScript, PHP, SQL, or Python
Experience in creating and troubleshooting web services, such as SOAP and REST
Basic understanding of Firewalls, proxy, HTTP, server-side, client-side, TCP/IP
Experience with Software Application Debugging and troubleshooting

Responsibilities

Conducts test scenarios with code, software devices and endpoints.
Work directly with external developers on merchant integration issues and to assist provide technical support, consulting and best practices.
Identifies irregularities in functionality and unexpected behaviors with PayPal products and services.
Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
Supports software involved with merchant payment processing.
Supports onboarding of merchants with a payment processing solution.

FAQs

What is the location of the Global Technical Support Intern position?

The internship is located in Dublin, Ireland.

How long is the internship duration?

The internship duration is 6 months, starting in January 2025.

What is the primary responsibility of the Global Technical Support Intern?

The intern will learn a technical understanding of PayPal's products and analyze and resolve live technical and integration issues.

What educational background is preferred for applicants?

This opportunity is ideal for a current student pursuing an undergraduate degree in IT or a related field.

What technical skills are required for this internship?

Applicants should have experience in web development in languages such as Java, JavaScript, PHP, SQL, or Python, and knowledge of creating and troubleshooting web services like SOAP and REST.

Are there any specific personal qualities expected from applicants?

Yes, we seek candidates who are curious, motivated, flexible, and capable of collaborating effectively with internal and external partners.

Will the intern work directly with external developers?

Yes, the intern will work directly with external developers on merchant integration issues and provide technical support.

Is fluency in English required for this position?

Yes, fluency in English is required.

What type of work environment does PayPal offer?

PayPal offers a balanced hybrid work model, allowing employees to work 3 days in the office and 2 days either in the office or remotely.

What kind of benefits can interns expect at PayPal?

Interns can expect various benefits, including a flexible work environment, employee share options, health and life insurance, and more.

Does PayPal have a commitment to diversity and inclusion?

Yes, PayPal provides equal employment opportunity and is dedicated to creating an environment where all employees feel included and valued.

How does the internship support learning and development?

The internship includes opportunities for hands-on experience with PayPal's products and participation in team projects, fostering leadership and adaptability.

PayPal

Technology

Industry

10,001+

Employees

1998

Founded Year

Mission & Purpose

PayPal is a prominent financial technology company that facilitates online payments and money transfers for individuals and businesses. Their fundamental objective is to empower seamless and secure digital transactions, enabling people to manage their financial lives more efficiently in an increasingly interconnected world. At its core, PayPal strives to be the bridge that connects people with the global economy, offering accessible and convenient solutions to move and manage money, ultimately promoting financial inclusion and empowerment.