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Guest Experience/Arena Operations Intern

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Charlotte Hornets

Jan 15, 2024

Applications are closed

  • Internship
    Part-time
    Starts on Sep 08
    Off-cycle Internship
  • Business, Operations & Strategy
  • Charlotte

Requirements

  • Sport Management/Administration or Hospitality major or related experience preferred
  • Possess a strong ability to manage own time, multi-task and prioritize tasks when given clearly defined deadlines, goals and objectives.
  • Able to maintain confidentiality and use discretion when privy to sensitive information.
  • Able be a flexible and reliable teammate, both within the department and the company as a whole
  • A creative thinker and performance-driven individual, with ability to work in ambiguous and changing environments.
  • Present self in a professional manner and have the ability to interact with all levels of organization and outside contacts.
  • Able to work extended hours including nights, weekends, holidays, and attend company events.

Responsibilities

  • Assist with department daily and administrative duties.
  • Organize and manage Arena Operations and Guest Experience projects.
  • Learn and execute each event staff role
  • Assist in vendor/partner relations.
  • Assist with part-time recruiting and help to develop process improvements and/or training plans to enhance team member performance.
  • Assist in regularly reviewing and analyzing guest service data to generate actions plans that address service deficiencies/goals.
  • Assist with pre-event and event day operations and support associated with all Spectrum Center events.
  • Assist with management of day of show responsibilities
  • Engage in the full internship program, including workshops, speaker series, job shadow opportunities and work closely with fellow interns to successfully complete and present the intern project.
  • All other duties as assigned.
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Charlotte Hornets

The Official LinkedIn of the Charlotte Hornets

Entertainment & Media
Industry
51-200
Employees
2004
Founded Year

Mission & Purpose

The Charlotte Hornets are a professional basketball team that is part of the Southeast Division of the Eastern Conference in the National Basketball Association (NBA). The Hornets play their home games at the Spectrum Center in Uptown Charlotte.

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