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Guest Experience Intern - Casa Brera

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Hospitality & Retail
  • Milan

AI generated summary

  • You should have a warm demeanor, strong teamwork, flexibility, problem-solving skills, excellent English storytelling, and at least intermediate Italian proficiency.
  • You will assist with guest check-ins, manage calls, handle payments, provide hotel information, coordinate requests, and support communication between departments while resolving guest issues under supervision.

Requirements

  • A warm, people-oriented demeanor and a team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills and multi-tasking ability
  • Great storytelling skills in English and at least intermediate Italian (both writing and speaking)

Responsibilities

  • Assisting with guest check-ins/check-outs, ensuring alignment with LQA and Marriott International standards.
  • Supporting payment verification and billing accuracy in Opera.
  • Handling internal and external calls, logging requests, and coordinating guest services.
  • Assisting in managing guest chats and cases through Marriott’s internal tools.
  • Providing guests with information about the hotel, amenities, and local attractions.
  • Helping coordinate special requests, wake-up calls, and in-room dining orders.
  • Supporting communication between departments to ensure smooth operations.
  • Assisting in handling guest complaints and problem resolution under supervision.

FAQs

What is the location of the Guest Experience Intern position?

The position is located at Casa Brera, a Luxury Collection Hotel in Milan, Italy.

What are the working hours for the internship?

The internship is a full-time position, requiring 5 days of work per week with 2 days off.

When is the starting date for the internship?

The estimated starting date for the internship is in April.

What are the main responsibilities of the Guest Experience Intern?

The intern will assist with guest check-ins/check-outs, payment verification, handling calls and requests, managing guest chats, providing hotel information, coordinating special requests, supporting departmental communication, and assisting with guest complaints under supervision.

What qualifications are required for this internship?

Candidates should have a warm, people-oriented demeanor, a positive and outgoing personality, flexibility, problem-solving skills, multi-tasking abilities, and great storytelling skills in English and at least intermediate Italian.

What benefits are offered to interns at Casa Brera?

Interns receive training and development opportunities, discounted hotel nights and meals, access to spa facilities, discounts for friends and family, participation in charity events, performance recognition programs, and canteen services.

Is this internship a part of a management development program?

Yes, this internship is categorized under Management Development Programs/Interns.

Will I be working with experienced hospitality professionals?

Yes, interns will have the opportunity to work alongside award-winning and experienced hospitality professionals.

Is the hotel committed to diversity and inclusion?

Yes, Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and maintaining an inclusive culture.

What is unique about Casa Brera?

Casa Brera offers a blend of modern and authentic hospitality, featuring luxurious accommodations, a culinary hub with various cuisines, and a welcoming atmosphere that connects guests with Milanese heritage.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.