FAQs
What is the location of the Guest Experience Intern position?
The position is located at Casa Brera, a Luxury Collection Hotel in Milan, Italy.
What are the working hours for the internship?
The internship is a full-time position, requiring 5 days of work per week with 2 days off.
When is the starting date for the internship?
The estimated starting date for the internship is in April.
What are the main responsibilities of the Guest Experience Intern?
The intern will assist with guest check-ins/check-outs, payment verification, handling calls and requests, managing guest chats, providing hotel information, coordinating special requests, supporting departmental communication, and assisting with guest complaints under supervision.
What qualifications are required for this internship?
Candidates should have a warm, people-oriented demeanor, a positive and outgoing personality, flexibility, problem-solving skills, multi-tasking abilities, and great storytelling skills in English and at least intermediate Italian.
What benefits are offered to interns at Casa Brera?
Interns receive training and development opportunities, discounted hotel nights and meals, access to spa facilities, discounts for friends and family, participation in charity events, performance recognition programs, and canteen services.
Is this internship a part of a management development program?
Yes, this internship is categorized under Management Development Programs/Interns.
Will I be working with experienced hospitality professionals?
Yes, interns will have the opportunity to work alongside award-winning and experienced hospitality professionals.
Is the hotel committed to diversity and inclusion?
Yes, Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and maintaining an inclusive culture.
What is unique about Casa Brera?
Casa Brera offers a blend of modern and authentic hospitality, featuring luxurious accommodations, a culinary hub with various cuisines, and a welcoming atmosphere that connects guests with Milanese heritage.