🚀 Internship

Guest Services Intern

Hilton

•

8d ago

🚀 Placement Program

Bristol

Rolling basis

Description

A Guest Service Intern is responsible for welcoming guests and working in the Front Office Department during your placement to deliver an excellent Guest and Member experience while managing guest queries.

Area of Responsibilities

Customer Relations

Responsibilities

As a Guest Services Intern, you are responsible for welcoming guests and working in the Front Office department during your placement to deliver an excellent Guest and Member experience. A Guest Services Intern will also be required to manage guest queries. Specifically, you will be responsible for performing the following tasks to the highest standards:
Be the face of our hotel and ensure a memorable reception experience for Guests
Provide a high level of customer service at all times
Inform guests about hotel room categories, room rates, packages, promotions and other hotel facilities
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
As a Front Office Intern you will work 5 days per week, including, but not always, weekends and bank holidays. Shifts are usually from 7am until 3pm or from 3pm until 11pm.

Requirements