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High School IT Intern (Network)

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University Hospitals

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
    Healthcare
  • Cleveland

AI generated summary

  • You must be a current high school student with strong communication, analytical skills, client service ability, and reliable transportation. Proficiency in PCs, Microsoft Office, and flexibility in shifts are essential.
  • You will assist in system design, support workflows, troubleshoot issues, document processes, create reports, ensure compliance with PHI regulations, and collaborate on system enhancements.

Requirements

  • Current High School Student (Required)
  • Strong written and verbal communication skills. (Required proficiency)
  • Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
  • Notable client service, communication, and relationship building skills. (Required proficiency)
  • Ability to work in hospital clinical and office areas where patient safety and confidentiality are core values. (Required proficiency)
  • Reliable transportation and be flexible to work varying shifts. (Required proficiency)
  • Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, etc.). (Required proficiency)
  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently
  • Travel Requirements
  • 10%

Responsibilities

  • Assists with the design of system workflow in conjunction with clinical and business partners; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
  • Provides support and offers input as needed. Escalates issues appropriately.
  • Participates in change management activities to support successful system deployments and enhancements.
  • Assists other team members in ensuring good documentation standards; including the creation of functional design specifications.
  • Assists in the development of policies and procedures in collaboration with clinicians, business personnel, other team members, and IT manager.
  • Assists with the development and maintenance of system documentation.
  • Troubleshoots issues with vendor assistance, to resolution.
  • Supports/troubleshoots Hospital Information Systems inbound/outbound interfaces as appropriate.
  • Creates reports as needed and works problem tickets using ServiceNow or through the process designated.
  • Works with other application analysts to insure system integrations.
  • Utilizes and maintains appropriate change control procedures and standards.
  • Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

FAQs

What are the primary responsibilities of the High School IT Intern?

The High School IT Intern is responsible for assisting with system workflow design, providing IT support, participating in change management activities, ensuring documentation standards, troubleshooting issues, and creating reports among other tasks.

What qualifications are required for this internship?

The position requires candidates to be current high school students. Additional preferred skills include strong communication abilities, detail orientation, analytical and problem-solving skills, client service experience, and proficiency in using PCs and the Microsoft Office suite.

Is a direct referral necessary for this internship?

Yes, a direct referral from Youth Opportunities Unlimited is required to be considered for this opportunity.

What kind of training will the intern receive?

Interns will receive training related to maintaining Protected Health Information (PHI), orientation documentation provided by the department, and guidance from team members.

What are the physical demands associated with this role?

The role includes occasional standing and walking, constant sitting, and rare lifting or carrying of up to 20 lbs. Other physical activities are minimally required.

Are there any specific skills required for the position?

Required skills include strong written and verbal communication, attention to detail, analytical and problem-solving abilities, good client service skills, and proficiency with PCs, Microsoft Office, and general office equipment.

Will the intern need to comply with specific policies?

Yes, the intern must comply with all relevant policies and standards, including those related to patient safety and confidentiality regarding Protected Health Information (PHI).

How much travel is required for the internship?

The internship requires approximately 10% travel.

What is the expected work schedule for the intern?

The intern should have reliable transportation and be flexible to work varying shifts as needed.

What type of environment will the intern be working in?

The intern will work in both hospital clinical and office areas where patient safety and confidentiality are core values.

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University Hospitals

1-10
Employees

Mission & Purpose

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.