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High School IT Intern (Unified Communications)

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University Hospitals

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
    Healthcare
  • Cleveland

AI generated summary

  • You must be a current high school student with strong communication skills, attention to detail, client service abilities, and experience with PCs and Microsoft Office. Reliable transportation is necessary.
  • You will assist with system workflow design, support documentation, troubleshoot issues, collaborate on policies, and ensure PHI compliance while participating in change management and reporting tasks.

Requirements

  • Current High School Student (Required)
  • Strong written and verbal communication skills. (Required proficiency)
  • Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
  • Notable client service, communication, and relationship building skills. (Required proficiency)
  • Ability to work in hospital clinical and office areas where patient safety and confidentiality are core values. (Required proficiency)
  • Reliable transportation and be flexible to work varying shifts. (Required proficiency)
  • Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, etc.). (Required proficiency)

Responsibilities

  • Assists with the design of system workflow in conjunction with clinical and business partners; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
  • Provides support and offers input as needed. Escalates issues appropriately.
  • Participates in change management activities to support successful system deployments and enhancements.
  • Assists other team members in ensuring good documentation standards; including the creation of functional design specifications.
  • Assists in the development of policies and procedures in collaboration with clinicians, business personnel, other team members, and IT manager.
  • Assists with the development and maintenance of system documentation.
  • Troubleshoots issues with vendor assistance, to resolution.
  • Supports/troubleshoots Hospital Information Systems inbound/outbound interfaces as appropriate.
  • Creates reports as needed and works problem tickets using ServiceNow or through the process designated.
  • Works with other application analysts to insure system integrations.
  • Utilizes and maintains appropriate change control procedures and standards.
  • Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

FAQs

What is the minimum educational requirement for this internship?

The minimum educational requirement is that you must be a current high school student.

How can I apply for the High School IT Intern position?

You must be a direct referral from Youth Opportunities Unlimited to be considered for this opportunity.

What are the primary responsibilities of the High School IT Intern?

The primary responsibilities include assisting with system workflow design, providing IT support, participating in change management activities, troubleshooting issues, and assisting with documentation.

Is this position full-time or part-time?

The internship is typically part-time, with varying shifts expected.

What skills are required for this IT Intern position?

Required skills include strong written and verbal communication, detail-oriented and organized, client service capabilities, proficiency in Microsoft Office, and the ability to work in hospital settings.

Will I receive training related to patient health information?

Yes, you will be required to comply with all policies regarding the safe and secure maintenance of Protected Health Information (PHI), including annual training.

Is prior IT experience necessary for this role?

No prior IT experience is necessary, as this is an entry-level position aimed at gaining experience in an IT role within a healthcare organization.

What are the physical demands associated with this internship?

The physical demands include occasionally standing and walking, sitting constantly, and rarely lifting or carrying up to 20 lbs.

Is transportation provided for this internship?

No, reliable transportation is your responsibility, and you should be flexible with varying shifts.

Are there any travel requirements for this position?

Yes, there is a travel requirement of approximately 10%.

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University Hospitals

1-10
Employees

Mission & Purpose

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.