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Hospitality Internship, Skyland Lodge

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Delaware North

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Hospitality & Retail
    Education & Teaching
  • Harrisonburg

AI generated summary

  • You must be pursuing a degree in hospitality or a related field, have basic computer skills, a strong desire to learn and grow, and demonstrate leadership experience.
  • You will greet guests, check them in and out, manage reservations, prepare food, process payments, clean rooms, and ensure quality standards while collaborating with team members.

Requirements

  • Currently pursuing a degree in hospitality, culinary, or a related field
  • Basic computer literacy
  • Eagerness to learn about the hospitality industry
  • Desire to grow personally and professionally
  • Leadership experience, either inside or outside of the classroom

Responsibilities

  • Greet all guests with a smile and positive attitude
  • Check guests in and out in a timely manner
  • Take reservations efficiently
  • Review floor plan and reservation book daily; create seating chart
  • Greet guests and seats them at tables or in waiting areas
  • Maintain control of the seating and wait times
  • Prepare food and beverages to standard recipes or customized for guests
  • Maintain a calm demeanor to keep store operating to standard and to set a positive example for the shift team
  • Accurately and efficiently process cash and credit card transactions and maintain a company issued bank
  • Check each plate for proper presentation before serving to guests
  • Communicate guest needs and special requests to kitchen team members
  • Communicate kitchen needs and menu item availability to front of house team members
  • Thoroughly clean rooms and restrooms according to department procedures
  • Replenish supplies in room and bathroom per hotel procedures
  • Conduct final walk-arounds to assure that rooms meets hotel housekeeping standards
  • Inspect all guest rooms assigned and public outlets daily to ensure the quality assurance program is being followed
  • Complete the daily housekeeping report
  • Review and become familiar with all special instructions from the front desk
  • Work with Department Managers, Supervisors, and the Property General Manager on a variety of topics including labor cost management, supply cost management, and scheduling

FAQs

What is the pay for the Hospitality Internship at Skyland Lodge?

The pay for the Hospitality Internship is $17.75 per hour.

Is housing available for interns at Skyland Lodge?

Yes, low-cost, recently updated dormitory housing is available for $100 per week, including utilities and Wi-Fi.

What departments will I rotate through during the internship?

Interns will rotate through Front Office, Food and Beverage, and Housekeeping departments.

What types of tasks will I perform as a Hospitality Intern?

Tasks include greeting guests at the front desk, managing reservations, preparing food and beverages, maintaining cleanliness in guest rooms, and assisting in general operations.

Are meals provided during the internship?

Yes, interns are provided with free shift meals if they are local team members or meals are available for those living in employee housing.

What qualifications do I need to apply for the internship?

Candidates should be currently pursuing a degree in hospitality, culinary, or a related field, and demonstrate basic computer literacy and eagerness to learn about the hospitality industry.

When are the shifts for the internship?

Shifts may include day shifts, evening shifts, holidays, and weekends.

Is this internship position paid?

Yes, this internship position is a paid opportunity at $17.75 per hour.

Can interns receive employee discounts?

Yes, interns can enjoy employee discounts of 30% off most items.

Is there an opportunity for professional growth during the internship?

Yes, there are training and development opportunities, including prospects for internal mobility and growth within Delaware North's other locations nationwide.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.