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Hospitality Internship, Skyland Lodge

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Delaware North

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Hospitality & Retail
    Education & Teaching
  • Elkton

AI generated summary

  • You should be pursuing a degree in hospitality or related field, have basic computer skills, a willingness to learn, a desire for personal growth, and some leadership experience.
  • You will greet guests, manage reservations, prepare food and beverages, ensure room cleanliness, process transactions, and communicate guest needs to team members daily.

Requirements

  • Currently pursuing a degree in hospitality, culinary, or a related field
  • Basic computer literacy
  • Eagerness to learn about the hospitality industry
  • Desire to grow personally and professionally
  • Leadership experience, either inside or outside of the classroom

Responsibilities

  • Greet all guests with a smile and positive attitude
  • Check guests in and out in a timely manner
  • Take reservations efficiently
  • Review floor plan and reservation book daily; create seating chart
  • Greet guests and seats them at tables or in waiting areas
  • Maintain control of the seating and wait times
  • Prepare food and beverages to standard recipes or customized for guests
  • Maintain a calm demeanor to keep store operating to standard and to set a positive example for the shift team
  • Accurately and efficiently process cash and credit card transactions and maintain a company issued bank
  • Check each plate for proper presentation before serving to guests
  • Communicate guest needs and special requests to kitchen team members
  • Communicate kitchen needs and menu item availability to front of house team members
  • Thoroughly clean rooms and restrooms according to department procedures
  • Replenish supplies in room and bathroom per hotel procedures
  • Conduct final walk-arounds to assure that rooms meets hotel housekeeping standards
  • Inspect all guest rooms assigned and public outlets daily to ensure the quality assurance program is being followed
  • Complete the daily housekeeping report
  • Review and become familiar with all special instructions from the front desk
  • Work with Department Managers, Supervisors, and the Property General Manager on a variety of topics including labor cost management, supply cost management, and scheduling

FAQs

What is the pay rate for the Hospitality Internship at Skyland Lodge?

The pay rate for the Hospitality Internship is $17.75 per hour.

Are meals provided during the internship?

Yes, interns will receive a free shift meal for local team members or free daily meals available for team members in employee housing.

What kind of experience will I gain during this internship?

You will gain hands-on experience across various departments including Front Office, Food and Beverage, and Housekeeping, focusing on customer service, operations management, and leadership development.

Is housing available for interns?

Yes, low-cost dormitory housing is available for $100 per week, which includes utilities and Wi-Fi.

What are the shift details for this internship?

Interns may be scheduled for day shifts, evening shifts, holidays, and weekends.

Do I need to have previous experience in hospitality to apply for this internship?

No, previous experience is not required, but a desire to learn about the hospitality industry and leadership experience is preferred.

Are there opportunities for professional growth during the internship?

Yes, the internship offers training and development with opportunities for internal mobility and growth, including chances to work at other locations nationwide.

Will I be working alone or as part of a team?

You will be part of a tight-knit team, working collectively in various departments and engaging with guests and fellow team members.

What kind of activities can I do during my time off?

Interns can explore the over 500 miles of hiking trails, participate in outdoor activities like camping, rock climbing, cycling, fishing, and horseback riding.

Is this internship open to graduate students as well?

Yes, the Hospitality Internship is open to both undergraduate and graduate students.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.