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Hospitality Internship, Skyland Lodge

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Delaware North

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Hospitality & Retail
  • Elkton

AI generated summary

  • You should be pursuing a hospitality or culinary degree, have basic computer skills, a strong desire to learn, and demonstrate leadership experience.
  • You will greet guests, manage check-ins and reservations, prepare food, maintain cleanliness, process transactions, and ensure quality standards in rooms and dining areas.

Requirements

  • Currently pursuing a degree in hospitality, culinary, or a related field
  • Basic computer literacy
  • Eagerness to learn about the hospitality industry
  • Desire to grow personally and professionally
  • Leadership experience, either inside or outside of the classroom

Responsibilities

  • Greet all guests with a smile and positive attitude
  • Check guests in and out in a timely manner
  • Take reservations efficiently
  • Review floor plan and reservation book daily; create seating chart
  • Greet guests and seats them at tables or in waiting areas
  • Maintain control of the seating and wait times
  • Prepare food and beverages to standard recipes or customized for guests
  • Maintain a calm demeanor to keep store operating to standard and to set a positive example for the shift team
  • Accurately and efficiently process cash and credit card transactions and maintain a company issued bank
  • Check each plate for proper presentation before serving to guests
  • Communicate guest needs and special requests to kitchen team members
  • Communicate kitchen needs and menu item availability to front of house team members
  • Thoroughly clean rooms and restrooms according to department procedures
  • Replenish supplies in room and bathroom per hotel procedures
  • Conduct final walk-arounds to assure that rooms meets hotel housekeeping standards
  • Inspect all guest rooms assigned and public outlets daily to ensure the quality assurance program is being followed
  • Complete the daily housekeeping report
  • Review and become familiar with all special instructions from the front desk
  • Work with Department Managers, Supervisors, and the Property General Manager on a variety of topics including labor cost management, supply cost management, and scheduling

FAQs

What is the pay rate for the Hospitality Internship at Skyland Lodge?

The pay rate for the Hospitality Internship is $17.75 per hour.

What type of experience will I gain during the internship?

As an intern, you will rotate through various departments including Front Office, Food and Beverage, and Housekeeping, gaining knowledge in customer service, operations management, and leadership development.

Is housing provided for interns?

Yes, low-cost, recently updated dormitory housing is available for $100 per week, which includes utilities and Wi-Fi.

Will there be opportunities for growth within the company?

Yes, the internship program includes training and development opportunities, and there are chances for internal mobility and growth within Delaware North’s various locations.

Are meals provided during the internship?

Yes, interns receive a free shift meal for local team members or free daily meals if living in employee housing.

What are the shift details for the internship?

The shifts include day and evening shifts, and interns are expected to work on holidays and weekends.

What qualifications are needed for the Hospitality Internship?

Candidates should be pursuing a degree in hospitality, culinary, or a related field, possess basic computer literacy, and have an eagerness to learn about the hospitality industry.

What kind of outdoor activities are available in Shenandoah National Park?

Interns can enjoy a variety of outdoor activities, including hiking, camping, rock climbing, cycling, fishing, and horseback riding.

Is there a referral bonus program?

Yes, interns can earn a $200 referral bonus for each eligible referral.

What should I expect from the work culture at Delaware North?

You can expect a fast-paced, inclusive environment where teamwork is emphasized, and employees are valued as part of a global legacy in hospitality.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.