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Hospitality Internship, Skyland Lodge

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Delaware North

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Hospitality & Retail
  • Harrisonburg

AI generated summary

  • You must be pursuing a hospitality-related degree, have basic computer skills, eagerness to learn, leadership experience, and availability for shifts on days, evenings, weekends, and holidays.
  • You will greet guests, manage reservations and seating, prepare food and beverages, oversee cleanliness, process transactions, and communicate needs between guests and staff daily.

Requirements

  • Currently pursuing a degree in hospitality, culinary, or a related field
  • Basic computer literacy
  • Eagerness to learn about the hospitality industry
  • Desire to grow personally and professionally
  • Leadership experience, either inside or outside of the classroom
  • Day shift
  • Evening shift
  • Holidays
  • Weekends

Responsibilities

  • Greet all guests with a smile and positive attitude
  • Check guests in and out in a timely manner
  • Take reservations efficiently
  • Review floor plan and reservation book daily; create seating chart
  • Greet guests and seats them at tables or in waiting areas
  • Maintain control of the seating and wait times
  • Prepare food and beverages to standard recipes or customized for guests
  • Maintain a calm demeanor to keep store operating to standard and to set a positive example for the shift team
  • Accurately and efficiently process cash and credit card transactions and maintain a company issued bank
  • Check each plate for proper presentation before serving to guests
  • Communicate guest needs and special requests to kitchen team members
  • Communicate kitchen needs and menu item availability to front of house team members
  • Thoroughly clean rooms and restrooms according to department procedures
  • Replenish supplies in room and bathroom per hotel procedures
  • Conduct final walk-arounds to assure that rooms meets hotel housekeeping standards
  • Inspect all guest rooms assigned and public outlets daily to ensure the quality assurance program is being followed
  • Complete the daily housekeeping report
  • Review and become familiar with all special instructions from the front desk
  • Work with Department Managers, Supervisors, and the Property General Manager on a variety of topics including labor cost management, supply cost management, and scheduling

FAQs

What is the pay for the Hospitality Internship at Skyland Lodge?

The pay for the Hospitality Internship is $17.75 per hour.

Is there an opportunity for growth during the internship?

Yes, the internship provides training and development opportunities for internal mobility and growth within the hospitality industry.

What type of housing is available for interns?

Low-cost, recently updated dormitory housing is available for $100 per week, including utilities and Wi-Fi, along with free daily meals for team members living in employee housing.

Are there specific departments interns will rotate through?

Yes, interns will rotate through departments including Front Office, Food and Beverage, and Housekeeping to gain comprehensive knowledge and experience.

What are the typical shifts for this internship?

Shifts for the internship may include day shifts, evening shifts, holidays, and weekends.

Do interns receive any discounts while working?

Yes, interns receive employee discounts of 30% off most items during their employment.

What kind of experience can interns expect to gain?

Interns can expect to gain experience in customer service, operations management, and leadership development through hands-on work across various departments.

Are there any requirements for this internship?

Interns should be currently pursuing a degree in hospitality, culinary, or a related field, possess basic computer literacy, and demonstrate eagerness to learn about the hospitality industry.

Will interns have an opportunity to meet guests from different places?

Yes, interns will have the chance to meet guests and fellow team members from around the globe while working at Skyland Lodge.

Is there a referral bonus program?

Yes, there is a referral bonus program where interns can earn $200 for each eligible referral.

What types of outdoor activities can interns participate in during their time off?

Interns can engage in various outdoor activities including hiking, camping, rock climbing, cycling, fishing, and horseback riding while enjoying their time off.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.