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Internship

Information Systems Intern - San Diego

🚀 Off-cycle Internship

San Diego

💻 Remote

AI generated summary

  • Current/recent U.S. undergraduate student with attention to detail and interpersonal skills. Knowledge/experience in health/human services information systems or CRM software preferred. Proficient in Microsoft Office programs.
  • The Information Systems Intern in San Diego will be responsible for system administration of information systems, providing end-user support, escalating issues as needed, and assisting with updating and organizing system documentation and training resources.

Off-cycle Internship

People, HR & AdministrationSan Diego

Description

  • Information Systems (IS) intern will play an important role in supporting the administration of the Resettlement, Asylum and Integration (RAI) department’s U.S. databases; ensuring program effectiveness through data management. Data analysis and measurement is one of the IRC’s main strategic goals; keeping our database maintained and users supported is an integral part of that goal.

Learning Objectives:

  • Entry level IT service desk (ServiceNow)
  • IRC RAI U.S. IS Customer service standards for user support and database management
  • User account maintenance and other administrative tasks
  • System documentation and learning resource protocols

Requirements

  • Current or recently matriculated undergraduate student at a U.S. college or university
  •  Attention to detail and the ability to follow precise instructions
  • Interpersonal skills (active listening, patience, positive attitude)
  • Knowledge of, or experience with, information systems for health and human services or other type of Client Relationship Management (CRM) software is preferred, but not required
  • Experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint)

Education requirements

Currently Studying
Undergraduate

Area of Responsibilities

People, HR & Administration

Responsibilities

  • System Administration of RAI U.S. information systems (IRIS and ETO)
  • End-user, tier 1, support; fielding basic inquiries, incidents, problems, and requests -- escalating when appropriate; helping with ticket maintenance
  • Assistance with system documentation and learning resources: updating and organizing system documentation and making improvements to training resources

Details

Work type

Full time

Work mode

remote

Location

San Diego