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Information Technology Intern

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Kimley-Horn

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Pleasanton

AI generated summary

  • You must be pursuing a relevant degree, have customer service experience, know Windows 10 and Server 2016, install office equipment, and possess strong communication and problem-solving skills.
  • You will provide daily IT support, shadow analysts, collaborate with regional teams, troubleshoot issues, and prioritize tasks to assist internal clients with a focus on customer service.

Requirements

  • In the process of receiving Bachelors Degree in Information Systems or related fields
  • Previous experience in customer service
  • Understand Windows 10 and be able to configure and troubleshoot PC level problems
  • Knowledge of Windows Server 2016 Install and support enterprise applications
  • Ability to install new printers/copiers/plotters and other office equipment
  • Excellent communication, written, and customer service skills
  • High aptitude and willingness to learn new technologies
  • Efficiently working to solve problems and explain solutions

Responsibilities

  • Daily IT support of our office while shadowing IT Analysts
  • Work with both local and regional IT teams to deliver IT support services to a national consultant engineering firm
  • IT interns have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others
  • Prioritize, troubleshoot/resolve problems and follow-through with internal clients

FAQs

Do we support remote work?

No, this is not a remote position; it is based in our Pleasanton, CA office.

What are the responsibilities of the IT Intern?

The IT Intern is responsible for providing daily IT support while shadowing IT Analysts, working with local and regional IT teams, and prioritizing and troubleshooting problems for internal clients.

What qualifications are required for this internship?

Candidates must be in the process of obtaining a Bachelor's Degree in Information Systems or a related field, have previous customer service experience, and possess a basic understanding of Windows 10 and Windows Server 2016.

Is previous IT experience required for this internship?

While previous IT experience is not explicitly required, familiarity with Windows 10 configurations, troubleshooting PC problems, and the ability to support enterprise applications are essential.

What is the hourly pay range for this position?

The hourly pay range for the IT Intern position is $21 - $24.

Are there any preferred qualifications for this internship?

Preferred qualifications include experience with CAD/Engineering applications, certifications like MCP, A+, Network+, or Cisco CCNA, mobile device configuration experience, and knowledge of Office 365 and networking fundamentals.

What kind of skills are important for this position?

Important skills for this position include excellent communication and customer service skills, a high aptitude for learning new technologies, and problem-solving abilities.

What is the company culture like at Kimley-Horn?

Kimley-Horn prioritizes a supportive culture focused on achieving client goals and employee growth, which has led to our recognition on the Fortune “100 Best Companies to Work” list for 17 years.

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Kimley-Horn

One of the nation's premier planning and design consulting firms.

Engineering & Construction
Industry
5001-10,000
Employees
1967
Founded Year

Mission & Purpose

Kimley-Horn is one of the nation’s premier planning and design consulting firms. With nearly 7,000 staff members in more than 100 offices across the U.S., we offer full services in a wide range of disciplines. Clients know us for the creativity of our solutions and the sense of urgency we bring to each and every project. We take a clients’-eye view of our work, planning and designing to accomplish the client’s goals in the most effective manner. A quality workplace is equally important to us, and the unique benefits we bring to our staff have been recognized by Fortune magazine (“100 Best Companies to Work For” and "100 Best Workplaces for Millennials"​) and Civil Engineering News (#1 “Best Civil Engineering Companies to Work For”).