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Information Technology Intern

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Houston

AI generated summary

  • You should be pursuing a Bachelor’s in Information Systems, have customer service experience, know Windows 10 and Server 2016, install office equipment, and possess strong communication skills.
  • You will provide daily IT support, shadow IT Analysts, collaborate with teams, troubleshoot issues, and maintain strong customer service while communicating effectively with internal clients.

Requirements

  • In the process of receiving Bachelors Degree in Information Systems or related fields
  • Previous experience in customer service
  • Understand Windows 10 and be able to configure and troubleshoot PC level problems
  • Knowledge of Windows Server 2016 Install and support enterprise applications
  • Ability to install new printers/copiers/plotters and other office equipment
  • Excellent communication, written, and customer service skills
  • High aptitude and willingness to learn new technologies
  • Efficiently working to solve problems and explain solutions

Responsibilities

  • Daily IT support of our office while shadowing IT Analysts
  • Work with both local and regional IT teams to deliver IT support services to a national consultant engineering firm
  • IT interns have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others
  • Prioritize, troubleshoot/resolve problems and follow-through with internal clients

FAQs

Is this position remote or in-office?

This is not a remote position; the internship is based in the Houston, TX office.

What will the intern's main responsibilities be?

The intern will provide daily IT support, shadow IT Analysts, work with local and regional IT teams, prioritize and troubleshoot problems, and assist internal clients.

What qualifications are required for this internship?

Candidates should be pursuing a Bachelor's Degree in Information Systems or related fields, have previous customer service experience, and understand Windows 10 and PC troubleshooting.

Are there any preferred qualifications for this role?

Preferred qualifications include experience with CAD/Engineering applications, certifications like MCP or A+/Network+/Cisco CCNA, as well as knowledge in mobile device configuration and various Microsoft and Windows technologies.

What skills should the intern possess?

The intern should have strong communication and customer service skills, a business mindset, a willingness to learn new technologies, and the ability to efficiently solve problems.

Will the intern work independently or as part of a team?

The intern will work collaboratively with both local and regional IT teams to deliver IT support services.

How does Kimley-Horn support employee growth and retention?

Kimley-Horn prioritizes client and employee success, providing a culture that fosters development, resulting in high employee retention and recognition on the Fortune "100 Best Companies to Work" list for 17 years.

Are there opportunities for learning new technologies in this internship?

Yes, the internship offers a high aptitude and willingness to learn new technologies, helping interns develop valuable IT skills.

What kinds of IT issues will the intern be dealing with?

The intern will deal with PC-level problems, installation and configuration of printers and office equipment, and support for enterprise applications.

One of the nation's premier planning and design consulting firms.

Engineering & Construction
Industry
5001-10,000
Employees
1967
Founded Year

Mission & Purpose

Kimley-Horn is one of the nation’s premier planning and design consulting firms. With nearly 7,000 staff members in more than 100 offices across the U.S., we offer full services in a wide range of disciplines. Clients know us for the creativity of our solutions and the sense of urgency we bring to each and every project. We take a clients’-eye view of our work, planning and designing to accomplish the client’s goals in the most effective manner. A quality workplace is equally important to us, and the unique benefits we bring to our staff have been recognized by Fortune magazine (“100 Best Companies to Work For” and "100 Best Workplaces for Millennials"​) and Civil Engineering News (#1 “Best Civil Engineering Companies to Work For”).