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Information Technology Support Engineer

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RWS Group

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity

AI generated summary

  • You should have a desire to learn IT, manage time effectively, communicate well, and possess a basic understanding of computer systems, networks, and software applications.
  • You will set up and decommission IT accounts, troubleshoot issues, support users, maintain systems and records, and proactively resolve problems independently.

Requirements

  • Previous experience in IT support is beneficial but not essential
  • A strong desire to learn and develop new skills in the IT field
  • Ability to work independently and manage time effectively
  • Excellent communication skills to interact with users and understand their needs
  • Basic understanding of computer systems, networks, and common software applications

Responsibilities

  • Set up and decommission IT accounts, hardware, and software for new and departing employees
  • Troubleshoot and resolve basic IT issues, ensuring minimal disruption to office operations
  • Provide support and guidance to users, addressing their IT-related queries and issues
  • Assist in the installation, configuration, and maintenance of computer systems, printers, and other IT equipment
  • Maintain accurate records of IT assets, user requests, and resolutions
  • Confidently handle tasks and projects independently, with a proactive approach to problem-solving

FAQs

What is the primary location for the IT Support Engineer role?

The primary location for the IT Support Engineer role is Chalfont St. Peter's, with occasional travel required to the Head Office in Maidenhead.

Is prior experience in IT support necessary for this position?

Previous experience in IT support is beneficial but not essential. We welcome applicants who are eager to learn and start their career in IT.

What are the key responsibilities of the IT Support Engineer?

Key responsibilities include setting up and decommissioning IT accounts, troubleshooting basic IT issues, providing user support, assisting in the installation and maintenance of IT equipment, and maintaining accurate records of IT assets and user requests.

Is a driving license required for this position?

Yes, a full driving license is required as occasional travel to the Head Office in Maidenhead may be necessary.

What skills and experience are desirable for applicants?

Desirable skills include a strong desire to learn, ability to work independently, excellent communication skills, and a basic understanding of computer systems, networks, and common software applications.

Does RWS promote diversity and inclusion in the workplace?

Yes, RWS embraces diversity, equity, and inclusion (DEI) and is committed to providing a work environment free from discrimination and harassment.

Are there opportunities for career growth within RWS?

Yes, RWS is committed to helping employees grow as individuals and excel in their careers.

What is the company's mission?

RWS’s mission is to unlock global understanding by removing barriers to communication, making global connection possible.

What kind of clients does RWS work with?

RWS works with over 80% of the world’s top 100 brands, Fortune’s ‘Most Admired Companies’, and nearly all top pharmaceutical companies, investment banks, law firms, and patent filers across various sectors.

How should I apply for the IT Support Engineer position?

Interested candidates should follow the application instructions provided in the job posting on RWS's careers page or relevant job platforms.

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RWS Group

Take global further

Technology
Industry
5001-10,000
Employees
1958
Founded Year

Mission & Purpose

We are the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with people globally by communicating business critical content at scale, and enabling the protection and realization of their ideas and innovations. We work with 90 of top 100 global brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide.