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Information Technology Support Intern

  • Internship
    Full-time
    Summer Internship
  • IT & Cybersecurity
    Education & Teaching
  • Chicago

AI generated summary

  • You must be a U.S. citizen or authorized worker, enrolled in a degree program for 2025/2026, with IT experience, strong communication skills, and live within MWRD boundaries.
  • You will assist with Service Desk calls, troubleshoot technical issues, update knowledge base solutions, manage inventory, and help with desktop images, asset tags, and printer management.

Requirements

  • Letter of recommendation from a class instructor, professor, or Internship Coordinator from current school or university.
  • Cover letter stating interest in position.
  • Resume.
  • Currently enrolled in a degree-seeking program in an accredited college or university and will be enrolled in the 2025/2026 school year.
  • Permanent residency within the territorial boundaries of the MWRD (students may attend school outside the territorial boundaries).
  • You must be a citizen or national of the United States, or an individual who is otherwise legally authorized to work in the United States.
  • Experience using computers and mobile devices.
  • Experience with Microsoft Word and Excel.
  • Excellent written and oral communication skills.
  • Can work both independently and in a team-environment.
  • Applicants must be a current graduate or undergraduate student seeking a degree in information technology.

Responsibilities

  • Assist with Service Desk Calls.
  • Learn, research and troubleshoot technical issues.
  • Create and update ITSM Knowledge Base Solutions.
  • Image and update desktops and laptops.
  • Manage Service Desk inventory.
  • Assist with Asset tag management.
  • Assist with printer management.

FAQs

What is the hourly pay for the Information Technology Support Intern position?

The hourly pay for the Information Technology Support Intern position is $18.00.

How many working days are interns limited to per calendar year?

Paid interns are limited to 119 working days per calendar year.

What documents are required to apply for this internship?

Required documents include a letter of recommendation, a cover letter stating interest in the position, and a resume.

What are the eligibility requirements for this internship?

Candidates must be currently enrolled in a degree-seeking program at an accredited college or university, have permanent residency within the territorial boundaries of the MWRD, and be a citizen or legally authorized to work in the United States.

Where will the internship take place?

The internship will take place at the Main Office Building located at 100 East Erie Street, Chicago, IL 60611.

What types of tasks will the intern be responsible for?

Responsibilities include assisting with service desk calls, troubleshooting technical issues, creating and updating ITSM knowledge base solutions, imaging and updating desktops and laptops, managing service desk inventory, assisting with asset tag management, and printer management.

What skills are required for the internship?

Applicants should have experience using computers and mobile devices, be proficient in Microsoft Word and Excel, possess excellent written and oral communication skills, and be able to work both independently and as part of a team.

What type of degree should applicants be pursuing?

Applicants must be current graduate or undergraduate students seeking a degree in information technology.

How can candidates submit their application?

Candidates can submit their application, cover letter, resume, and letter of recommendation through MWRD's Online Employment Center.

Who should candidates contact if they have questions about the internship program?

Candidates can direct questions regarding the internship program to MWRDInternships@mwrd.org.

The MWRD treats wastewater and manages stormwater for the Chicago region.

Government
Industry
1001-5000
Employees
1889
Founded Year

Mission & Purpose

Established in 1889, the Metropolitan Water Reclamation District of Greater Chicago is an award-winning, special purpose government agency responsible for wastewater treatment and stormwater management in Cook County, Illinois. The MWRD provides services throughout an 883 square mile area which includes the City of Chicago and suburban communities. The MWRD serves an equivalent pop. of 10.35 million citizens; 5.25 million people, a commercial and industrial equivalent of 4.5 million people, and a combined sewer overflow of .6 million people. The MWRD's 554 miles of intercepting sewers and force mains range in size from 12 inches to 27 feet in diameter and are fed by approximately 10,000 local sewer system connections. The MWRD's Tunnel and Reservoir Plan (TARP) is one of the country’s largest public works projects for pollution and flood control. Four tunnel systems total 109 miles of tunnels, nine to 33 feet in diameter and 150 to 300 feet underground, are in operation. Three TARP reservoirs are in operation and construction is in progress on the remaining 6.5 billion gallon portion of the McCook Reservoir. The MWRD owns and operates the Stickney Water Reclamation Plant, the world’s largest, in addition to six other plants and 23 pumping stations. Treating an average of 1.4 billion gallons of wastewater each day, the MWRD's total wastewater treatment capacity is over 2 billion gallons per day. The MWRD recycles all biosolids and has an aggressive outreach program.