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• Starts Jun 30

Intensive Case Management Intern (BSW/MSW, Unpaid)

🚀 Summer Internship


AI generated summary

  • You must be enrolled in or have a degree in social work, have experience/interest in refugee work, be bilingual, commit to 15 hours, work in a hybrid setting, and have strong communication skills and digital literacy.
  • You will assist clients with health and social service appointments, coordinate transportation, make referrals, educate on U.S. systems, update case files, and communicate client concerns to caseworkers.

Summer Internship



Learning Objectives:

  • Deliver services to clients in accordance with NASW guidelines and objectives articulated in the intern’s learning contract.
  • Acquire a thorough understanding of the U.S refugee resettlement process and services available to clients resettled by the IRC within the context of a social work internship.
  • Develop essential skills in identifying clients' needs, efficiently coordinating medical care, social services support, and establishing connections to vital supportive services within the community.
  • Hone expertise in conducting wellness assessments at designated intervals post ICM/ SCM enrollment, and maintaining comprehensive case file documentation of all direct services rendered.


  • Presently enrolled in a Bachelor of Social Work (BSW) or Master of Social Work (MSW), or having recently attained a BSW or MSW degree.
  • Previous experience and/ or a strong interest in working with refugees and immigrants.
  • Bilingual proficiency in one of the following languages for interpretation/translation purposes: Haitian/ Creole, French, Spanish, Dari, Pashto, or Arabic.
  • Commitment to fulfilling a minimum of 15 hours or the maximum number of stipulated as outlined by school’s field manual.
  • Commitment to participating in a hybrid work environment with availability for in-person work on Wednesdays (in-person requirement can be amended as needed).
  • Skills:
  • Excellent communication and interpersonal skills.
  • Flexibility and reliability to meet the diverse needs of client needs.
  • Proficiency in digital literacy, including knowledge of databases and computer programs such as Microsoft Office applications (Word, Excel, Outlook).
  • Willingness to use IRC-provided laptops for all tasks and adhere to IRC acceptable use policies.

Education requirements

Currently Studying

Area of Responsibilities



  • Assist with client check-ins in person, over the phone or through camera (as preferred by the client).
  • Develop individualized plans with detailed action steps based on client needs.
  • Evaluate clients on progress on individualized plans during benchmark periods.
  • Assist in scheduling client health and social service appointments and coordinating transportation as needed.
  • Coordinate with service providers and make referrals as needed.
  • Accompany clients to in-person appointments as needed.
  • Educate clients on the U.S. healthcare and benefits systems.
  • Explore community resources and connect with outside organizations.
  • Keep thorough and accurate case file documentation in IRC’s database.
  • Keep all digital files up to date and create new digital client files as needed.
  • Communicate client concerns and potential challenges to ICM caseworkers.


Work type

Part time

Work mode


Start date

Jun 30, 2024