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• Starts May 31

Intensive Case Management Intern (Non-BSW/MSW, Unpaid)

🚀 Summer Internship


AI generated summary

  • You need experience/interest in case management, working with refugees, and bilingual proficiency. Must commit to 15 hours/week, in-person work, and digital skills.
  • You will assist in maintaining contact with supervisors and caseworkers, assess resource gaps, develop community connections, organize resource information, fulfill in-person duties, educate clients on healthcare and benefits systems, document case files, and communicate client concerns and challenges.

Summer Internship

Government & PoliticsElizabeth


  • The ICM Volunteer/ Intern collaborates closely with the ICM supervisor to evaluate resource gaps for clients and establishes community connections to enhance support for refugee and displaced individuals with severe physical or mental health conditions, the elderly, LGBTQ+ clients, single-headed households, and victims of sexual assault and gender-based violence participating in the Intensive Case Management (ICM) or Supplemental Case Management (SCM) programs. Additionally, ICM Interns assist ICM caseworkers in various in-person, client- centered tasks.

Learning Objectives:

  • Acquire a thorough understanding of the U.S refugee resettlement process and services available to clients resettled by the IRC.
  • Develop essential skills in identifying clients' needs, efficiently coordinating medical care, social services support, and establishing connections to vital supportive services within the community.
  • Hone expertise in conducting wellness assessments at designated intervals post ICM/ SCM enrollment and maintain comprehensive case file documentation of all direct services rendered.


  • Previous experience and/or a keen interest in working in case management, social work, psychology, or public health preferred.
  • Previous experience and/ or a strong interest in working with refugees and immigrants.
  • Bilingual proficiency in one of the following languages for interpretation/translation purposes: Haitian/ Creole, French, Spanish, Dari, Pashto, or Arabic.
  • Commitment to participating in a hybrid work environment with availability for in- person work as needed for donation drop-offs, client accompaniment to appointments, home visits, etc. as needed.
  • If pursuing a non-BSW/MSW internship, a commitment to a minimum of 15 hours a week is required.
  • Personal transportation or extensive familiarity with public transit is necessary.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Flexibility and reliability to meet the diverse needs of client needs.
  • Proficiency in digital literacy, including knowledge of databases and computer programs such as Microsoft Office applications (Word, Excel, Outlook).
  • Willingness to adhere to IRC acceptable use policies.
  • If pursuing a non-BSW/MSW internship, must be willing to use IRC-provided laptops for all tasks and adhere to IRC acceptable use policies.

Education requirements

Currently Studying

Area of Responsibilities

Government & Politics


  • Maintain constant contact with ICM Supervisor and ICM Caseworkers for assignments.
  • Assess resource gaps and develop community connections as needed.
  • Revise existing resource sheets to guarantee accuracy and currency, including verifying information by phone calls or in-person to confirm details.
  • Organize community resource information by risk domain for effective accessibility.
  • Assist with fulfilling in-person duties, including but not limited to donation drop-offs, accompanying clients to medical or social service appointments, transportation orientations, networking, and conducting home visits.
  • Educate clients on the U.S. healthcare and benefits systems.
  • Keep thorough and accurate case file documentation in IRC’s database as needed.
  • Communicate client concerns and potential challenges to ICM caseworkers.


Work type

Part time

Work mode


Start date

May 31, 2024