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Intensive Case Management Intern (Summer 2024)

🚀 Summer Internship


AI generated summary

  • You must be culturally sensitive, have strong interpersonal skills, a car with insurance, open to transport clients, flexible, computer access, and willing to comply with IRC policies.
  • You will support clients in need by providing check-ins, intakes, action plans, transportation, referrals, and assistance with various tasks. Keep detailed records, coordinate with partners, and communicate concerns to caseworker.

Summer Internship

Business, Operations & StrategyRichmond


  • The Intensive Case Management (ICM) Intern will work closely with the Intensive Case Management (ICM) caseworker to assist with addressing clients’ needs in their areas of vulnerability and address barriers to health and wellness for refugee and displaced clients with severe physical or mental health conditions, the elderly, clients who identify as LGBTQ+, single-headed households, primary caregivers, and victims of sexual assault and gender-based violence enrolled in the ICM program. ICM Interns will be responsible for checking in on the well-being of clients, providing comprehensive support when needed, and building clients' self-sufficiency.


  • Be sensitive to the cultural and personality differences of the refugee clients. Respect their beliefs and values, which may differ from yours.
  • Strong interpersonal skills and interest in working with the refugee community
  • Ownership of a car, a valid driver’s license, and car insurance
  • Willingness to transport clients in your personal vehicle (optional)
  • Willingness to be flexible and accommodating to client needs
  • Will need access to a computer and must be willing to comply with IRC acceptable use policies.
  • This position is unpaid and reports to the Senior ICM Caseworker

Education requirements

Currently Studying

Area of Responsibilities

Business, Operations & Strategy


  • Attend intern orientation
  • Assist with client check-ins (over the phone, in person, or video, as appropriate or preferred by client)
  • Assist with ICM client intakes and assessments
  • Develop individualized plans with detailed action steps based on client needs
  • Educate clients on the U.S. healthcare and benefits systems, as needed
  • Provide transportation to appointments and attend appointments with clients, as appropriate
  • Communicate with community partners for the purpose of case coordination
  • Explore community resources and assist with client internal and external referrals to connect to outside organizations/agencies
  • Assist clients on an as-needed basis (this may include collecting signatures, completing paperwork, delivering items to clients’ homes, bill payment, mail checks, and navigating various systems, such as medical, mental health, education, transportation, benefits, etc.)
  • Keep thorough and accurate case file documentation in the IRC's database
  • Assist with organizing digital files, keep all digital files up to date, and create new digital client files as needed.
  • Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard
  • Communicate client concerns and potential challenges to ICM caseworker.


Work type

Full time

Work mode