Logo of Huzzle


Intensive Case Management Intern, Summer 2024

🚀 Summer Internship


AI generated summary

  • You must handle confidential info, work with diverse backgrounds, be skilled in intercultural comms, work independently and with a team, use Microsoft Office, adhere to policies, and be fluent in English.
  • You will provide comprehensive case management support to clients, developing individualized plans, coordinating services, and empowering clients to access healthcare and social services.

Summer Internship



  • The Summer 2024 Intensive Case Management (ICM) Intern works closely with the ICM Caseworker to serve clients enrolled in the ICM or Supplemental Case Management (SCM) programs, addressing barriers for refugee and displaced clients who: have severe physical or mental health conditions; are elderly; identify as LGBTQ+; are part of a single-income household; are victims of sexual assault or gender-based violence. The Summer 2024 ICM Intern will be responsible for checking on the well-being of clients, providing comprehensive support when needed, and guiding clients towards self-sufficiency.

Learning Objectives:

  • Intern will develop skills in: problem solving, client services, intercultural social work, and housing logistics navigation. 
  • Intern will gain US resettlement agency experience in assessing program needs.
  • Intern will learn how to communicate cross-culturally with a diverse population, including how to effectively utilize interpreters.
  • Intern will acquire knowledge of programs and public benefits available to humanitarian immigrants.
  • Intern will gain skills in strategic research and outreach strategies.


  • Ability to handle sensitive client information confidentially.
  • Strong intercultural communication skills, including demonstrated ability to work effectively with people from diverse backgrounds and across language barriers.
  • Ability to work independently and as a part of a team.
  • Comfortable with Microsoft Office products and willingness to learn to use new software for data entry.
  • Adherence to IRC volunteer/intern and workplace policies.
  • Fluency/proficiency in English, both spoken and written, are required; proficiency in language(s) spoken by client group is desired, but not required.

Education requirements

Currently Studying

Area of Responsibilities



  • Provide equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
  • Assist with client check-ins in person, over the phone or through camera (as preferred by the client).
  • Develop individualized plans with detailed action steps based on client needs.
  • Evaluate clients on progress on individualized plans during benchmark periods.
  • Assist in scheduling client health and social service appointments and coordinating transportation as needed.
  • Coordinate with service providers and make referrals as needed.
  • Accompany clients to in-person appointments as needed.
  • Educate clients on the U.S. healthcare and benefits systems.
  • Explore community resources and connect with outside organizations.
  • Keep thorough and accurate case file documentation in IRC’s database.
  • Keep all digital files up to date and create new digital client files as needed.
  • Communicate client concerns and potential challenges to ICM Caseworker.
  • Other duties as assigned.


Work type

Part time

Work mode