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Intern

  • Internship
    Full-time
    Summer Internship
  • IT & Cybersecurity
  • Jersey City

AI generated summary

  • You must have knowledge of desktop applications, cloud, and mobile client services, troubleshooting Microsoft Office and Outlook, remote VPN access, networked printers, Windows and Mac OS, iPhone and Android messaging, and be willing to learn and work independently in a high-pressure environment.
  • You will assist in installing, configuring, and maintaining computer systems and applications, provide technical support to employees, troubleshoot hardware/software issues, and collaborate on IT projects.

Requirements

  • Some knowledge of desktop applications and client services on cloud, mobile, traditional desktop configurations, and desktop virtualization technologies, including Citrix and VMware.
  • Some working knowledge of Microsoft based operating systems, including troubleshooting Microsoft Office and Outlook within a network environment.
  • Any Microsoft and relevant technical certifications and education desirable.
  • Willingness to learn or experience handling remote VPN access technology, two-factor authentication and troubleshooting.
  • Willingness to learn or experience working with networked printers, including installing, troubleshooting, and servicing.
  • Some experience working with different operating systems including Windows and Mac OS
  • Some knowledge of Mobile devices including iPhone and Android messaging services and troubleshooting.
  • Desire to learn
  • Ability to work independently with a keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong written, oral, and interpersonal communication skills.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Team-oriented and the ability to effectively work with a collaborative environment.

Responsibilities

  • Install and configure computer systems and applications within the company.
  • Install hardware (computers, monitors, etc.) as directed
  • Assist in technical upgrading and maintaining desktop systems.
  • Assist the team as an initial point of contact for computer and system related concerns from employees via phone queries, email, or helpdesk tickets.
  • Maintain a high degree of customer service and adhere to all service management principles.
  • Take ownership of technology problems and be proactive in finding resolutions.
  • Assist in resolving hardware/software issues for end users.
  • Assist in the coordination with vendors to resolve technical issues with desktops and software.
  • Work on IT projects as directed by management.
  • Troubleshoot mobile devices, configure new devices.
  • Work with other team member in the creation of images for desktop and laptops.
  • Ability to lift up to 30 lbs.

FAQs

What kind of tasks will I be responsible for as a Desktop Support Intern?

As a Desktop Support Intern, you will be responsible for installing and configuring computer systems and applications, assisting in technical upgrades and maintenance of desktop systems, providing initial support for computer and system related concerns from employees, troubleshooting hardware/software issues, assisting in IT projects, and more.

What qualifications are required to be considered for the Desktop Support Intern position?

Qualifications for the Desktop Support Intern position include some knowledge of desktop applications and client services, working knowledge of Microsoft operating systems, relevant technical certifications and education, willingness to learn remote access technology, experience working with networked printers, knowledge of mobile devices, and strong analytical and problem-solving abilities among other qualifications.

Will I have opportunities to learn and grow in this role?

Yes, as a Desktop Support Intern, you will have opportunities to learn and grow in the IT field. You will work on various IT projects, gain hands-on experience with different operating systems and technologies, and receive guidance and training from experienced IT professionals.

What skills are important for success in this role?

Important skills for success in the Desktop Support Intern role include the ability to work independently, attention to detail, strong analytical and problem-solving abilities, effective communication skills, motivation, and the ability to work collaboratively in a team environment.

Will I be required to lift heavy objects in this role?

Yes, as a Desktop Support Intern, you may be required to lift up to 30 lbs, so physical strength may be needed for certain tasks such as installing hardware.

Finance
Industry
1001-5000
Employees

Mission & Purpose

Crum & Forster (C&F) is a leading national property & casualty insurance company with a large, diversified specialty platform. We protect businesses and organizations from the unpredictable nature of risk, giving them the confidence to take on new challenges and flourish in today’s increasingly complex and uncertain world. C&F is client-focused, creative, and flexible in delivering customized products and services. Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. With $4.6 billion in written premium as of 2021, C&F enjoys a financial strength rating of “A” (Excellent) by A.M. Best. C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people – 2500+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards. C&F is part of Fairfax Financial Holdings, a global organization with $28 billion in revenue as of 2022. For more information about Crum & Forster, please visit our website: www.cfins.com. Affiliated Companies: Seneca Insurance Company The Redwoods Group Travel Insured International Crum & Forster Pet Insurance Group