Intern, Concierge

Mandarin Oriental Hotel Group

Jan 18

Applications are closed

Internship
Full-time
Off-cycle Internship
Customer Relations
Hospitality & Retail
Dubai

Requirements

An ideal candidate must speak Arabic, French, Italian, Spanish, German or Russian in addition to English.
Is expected to have an extensive and intimate knowledge of Dubai and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.
Have an in-depth knowledge of directions, travel time, cost and various forms of transportation.
Maintain a constantly updated database with extensive information about city highlights.
Demonstrate first-hand knowledge of the recommendations with thorough research.
Is proactive and able to anticipate the complete requirements to make the experience a success.

Responsibilities

Create focused conversations with guests which identify their personal preferences.
Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
Provide clear directions for all guests travelling outside of the hotel.
Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
Maintain a daily record via Concierge software of all guest requests, reservations and confirmations for guests.
Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
Assists guests in the confirming or booking of airline flights.
Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested
Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized
Provides all information pertaining to the hotel’s services and facilities.
Is expected to have an extensive and intimate knowledge of Dubai and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.
Builds relationship with guests to delight and gain loyalty.
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
Have an in-depth knowledge of directions, travel time, cost and various forms of transportation.
Maintain a constantly updated database with extensive information about city highlights.
Demonstrate first-hand knowledge of the recommendations with thorough research.
Is proactive and able to anticipate the complete requirements to make the experience a success.

FAQs

What languages are required for the Concierge Intern position?

The ideal candidate must speak Arabic, French, Italian, Spanish, German, or Russian in addition to English.

What are the primary responsibilities of the Concierge Intern?

The Concierge Intern is responsible for creating focused conversations with guests, anticipating their needs, providing directions, responding to requests, maintaining records of guest requests, and assisting with bookings for activities, transportation, and dining.

Is knowledge of Dubai and its surroundings important for this role?

Yes, having extensive knowledge of Dubai and the surrounding regions is crucial, including transportation options, restaurants, cultural activities, and sightseeing.

Will the Concierge Intern need to maintain a database of city highlights?

Yes, the Concierge Intern is expected to maintain a constantly updated database with extensive information about city highlights.

What is meant by MOHG Legendary Quality Experiences (LQEs)?

MOHG Legendary Quality Experiences (LQEs) refer to the service standards and quality experiences that must be upheld to ensure customer satisfaction from arrival to departure.

What skills are important for successfully fulfilling the Concierge Intern role?

Important skills include strong communication, proactive problem-solving, relationship-building with guests, and knowledge of local attractions and services.

Is there a focus on maximizing revenue through the Concierge services?

Yes, the Concierge Intern will arrange limousine transportation requests and ensure that generated revenue is fully maximized.

How does the role contribute to guest loyalty?

The role involves building relationships with guests, providing personalized recommendations, and ensuring a memorable experience, all of which help to delight guests and gain their loyalty.

What tools or software will the Concierge Intern use?

The Concierge Intern will use Concierge software to maintain a daily record of guest requests, reservations, and confirmations.

Is a proactive approach important in this role?

Yes, being proactive and anticipating the complete requirements of each guest is essential to ensure their unique experience is a success.

Mandarin Oriental Hotel Group

Travel & Leisure

Industry

10,001+

Employees

1963

Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.