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Intern - Consumer Care Experience Data Analyst - Bothell, WA - Summer 2025

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Philips

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Data
    Research & Development
  • Bothell
  • Quick Apply
    20d left

AI generated summary

  • You should be pursuing a relevant degree, possess critical thinking and problem-solving skills, work well in teams, be a self-starter, and have a consumer-first mindset. Healthcare experience is a plus.
  • You will analyze consumer insights, create service blueprints, conduct feedback analytics, and collaborate with teams to enhance the post-purchase experience and drive product improvements.

Requirements

  • Working towards a degree in any of the following, including adjacent degrees: User Experience Research, Design, and/or Strategy, Sociology, Psychology, Behavioral Science, Social Science, Marketing, Business, Service and/or Product Design, Human Computer Interaction Design, Data Science, Analysis, Informatics, and/or Statistics, or similar fields
  • Consumer first mindset, critical thinking skills, problem solving skills, desk research skills, comfortable with ambiguity
  • Self-starter requiring little direct supervision
  • Experience collaborating with multi-disciplinary and/or cross functional teams
  • Experience in Healthcare preferred but not required
  • Global experience a plus
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position

Responsibilities

  • Utilize quantitative and qualitative consumer experience insights, to identify consumer pain points and drive evidence-based services ideation and prototype creation.
  • You will be responsible for producing and interpreting end to end service blueprint visualizations, journey and system maps, and conduct consumer feedback analytics to generate insights to communicate across the organization and deliver improvements that ensure superior consumer satisfaction with our products and services.
  • You will be working with a team of consumer experience managers and content specialists responsible for the end-to-end post purchase customer experience and in market feedback loop into the product lifecycle.
  • The Consumer Content and Experience team interfaces broadly across Marketing, Research and Development, Regional teams and central enabling functions to bring lifetime value to our users. In this role you will interface directly with stakeholders with expertise in a wide range of disciplines working in product development and user experience.

FAQs

What is the location of the internship?

The internship is located in Bothell, WA.

What is the duration of the internship?

The internship is a 3-month paid opportunity, expected to take place in Summer 2025.

What type of degree is required for this internship?

Candidates should be currently pursuing an undergraduate (BS) or graduate (MS) degree in fields such as User Experience Research, Design, Sociology, Psychology, Marketing, Business, Data Science, or related areas.

Is healthcare experience required for this position?

Experience in healthcare is preferred but not required.

What skills are necessary for this role?

A consumer-first mindset, critical thinking skills, problem-solving abilities, experience with desk research, and the ability to work comfortably with ambiguity are important for this role.

Will the intern work independently or collaboratively?

The intern will collaborate with multi-disciplinary and cross-functional teams while also needing to be a self-starter requiring little direct supervision.

Is this internship fully remote?

No, this is an office role requiring a full-time presence in the company’s facilities in Bothell, WA at least 3 days per week.

What is the hourly pay range for this internship?

The hourly pay range is between $25.00 to $31.00, plus overtime eligible.

Is relocation assistance provided for this internship?

No, relocation benefits will not be provided, and candidates must reside in or within commuting distance to Bothell, WA.

Does Philips sponsor work visas for this position?

No, the company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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Philips

There's always a way to make life better.

Science & Healthcare
Industry
10,001+
Employees
1891
Founded Year

Mission & Purpose

Philips is a global technology company that focuses on healthcare, consumer lifestyle, and lighting solutions. They are dedicated to improving people's lives through meaningful innovation and advanced technologies. Their ultimate mission is to make the world healthier and more sustainable by providing innovative healthcare solutions that enhance patient outcomes and enable better living. Additionally, Philips aims to enhance people's daily lives with their consumer products, ranging from home appliances to personal care items. Through their lighting solutions, they strive to create efficient and sustainable lighting experiences for individuals and communities, promoting energy conservation and environmental responsibility.