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Intern - Contact Center Technology

🚀 Off-cycle Internship


AI generated summary

  • Current undergraduate or graduate student with 3.0 GPA, effective communication and analytical skills, proficient in Microsoft Office and BCBSM systems, ability to work independently and as a team, maintain confidentiality, preferred knowledge of SQL.
  • Support leaders in identifying business problems, offering recommendations, and implementing solutions. Analyze business goals and develop a solid understanding of BCBSM business, products, and programs. Engage in networking, volunteer activities, and department meetings to enhance overall efficiency and effectiveness of the organization.

Off-cycle Internship



  • This position will be responsible for handling SOS tickets assigned to them, creating documentation for new/updated processes and developing test grids and providing User Acceptance Testing (UAT support.
  • The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.


  • Current undergraduate or graduate student with a 3.0 GPA or higher required.
  • Interns must be enrolled in a four-year college/university or a Master’s/PhD program for the duration of the internship.
  • Effective verbal, written communication and interpersonal skills.
  • Strong analytical skills with the ability to work independently and as a member of a team.
  • Excellent organizational skills to deal with multiple projects and priorities.
  • Responsible for maintaining confidential information to the highest degree.
  • Proficient in Microsoft Office suites and applicable BCBSM systems.
  • Ability to develop and maintain effective working relationships.
  • Preferred Skills:
  • Knowledge of SQL and data querying preferred.

Education requirements

Currently Studying

Area of Responsibilities



  • Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions.
  • Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
  • Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
  • Analyze business goals, objectives, and needs within the organization.
  • Participate in networking events with BCBSM leaders and other interns.
  • Engage in volunteer activities/community outreach to build knowledge of our communities and customers.
  • Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.).


Work type

Full time

Work mode