Logo of Huzzle

Intern Customer Care - North America (6-month contract)

image

Leapsome

12d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • New York City

AI generated summary

  • You are pursuing a degree, available 20h/week, skilled at communication & problem-solving, resilient, passionate about future of work & continuous learning, aligned with company values - join our team for impactful work.
  • You will provide top-notch customer support, tackle technical issues, host educational events, optimize internal processes, and give invaluable user experience insights to our Product Team.

Requirements

  • You are currently pursuing a university degree
  • You are available for at least 20h/week
  • You are a people-person and curious to fully understand your counterpart
  • You excel at communicating complex processes in a simple way, especially in written formats
  • You are a technically savvy problem-solver and enjoy getting to know new tools in detail
  • You are resilient and enjoy working in a fast-paced environment
  • You are passionate about the future of work and continuous learning at work, and you want to join us in building an exceptional team and company to have a real impact in this space
  • You are heavily aligned with our company values

Responsibilities

  • Become a member of our Customer Care Team, master the challenges of high growth and help us further shape our growth trajectory.
  • Delivering best in class support for all technical issues our users may face
  • Hosting webinars, office hours and other scaled education formats (e.g., onboarding)
  • Contributing to make our internal processes and -structures scalable
  • Enabling our Product Team to gain a better understanding of the user experience

FAQs

What is the duration of the internship for the Customer Care position?

The internship for the Customer Care position is a 6-month contract.

What are the main responsibilities of an Intern Customer Care at Leapsome?

The responsibilities include providing support for technical issues, hosting webinars and onboarding sessions, contributing to scalable internal processes, and helping the Product Team better understand user experience.

What are the requirements to be eligible for the Intern Customer Care position?

The requirements include being a university student, being available for at least 20 hours per week, having strong communication skills, technical problem-solving abilities, resilience, a passion for the future of work, and alignment with the company values.

The intelligent People Enablement platform that drives employee development, productivity, and engagement.

Technology
Industry
51-200
Employees
2016
Founded Year

Mission & Purpose

Leapsome is an all-in-one intelligent people enablement platform. CEOs and HR teams at more than 1400 forward-thinking companies (including Spotify, monday.com, and Unity) use Leapsome’s intelligent people enablement platform to drive employee development, productivity, and engagement. As an all-in-one people enablement platform, Leapsome combines tools for Goals & OKRs Management, Performance Reviews and 360s, Development Frameworks, Employee Learning & Onboarding, Employee Engagement Surveys, Feedback & Praise, Compensation & Promotions, and Meetings. ---- Are you an HR or People Operations professional looking to build a high-performance culture in your organization? Join the People Over Perks family: 💬 Join the Slack community with hundreds of other HR & People Ops pros leapsome.com/en/slack-community 📧 Get the newsletter with the best HR & People Ops resources leapsome.com/en/newsletter 🎙 Listen to the podcast interviews with top HR & People Ops leaders leapsome.com/en/podcast

Benefits

  • Stock options

    You'll get to own a part of Leapsome via our stock option program.

  • Development budget

    ‍You'll receive a yearly budget of €2,000 for professional development.

  • Flexible schedule

    Whenever the role allows, you'll be able to adjust your schedule to your needs.

  • Work-life balance

    We want you to enjoy yours to the fullest and we respect your time!

  • International colleagues

    We’re an international team and are happy to support your visa and relocation.

  • Team activities & sports

    We host regular team events (even remotely), and offer a sports membership.