You are pursuing a degree, available 20h/week, skilled at communication & problem-solving, resilient, passionate about future of work & continuous learning, aligned with company values - join our team for impactful work.

You will provide top-notch customer support, tackle technical issues, host educational events, optimize internal processes, and give invaluable user experience insights to our Product Team.

Customer Relations

United States

New York

Stock options

Development budget

Flexible schedule

Work-life balance

International colleagues

Team activities & sports

Leapsome is an all-in-one intelligent people enablement platform. CEOs and HR teams at more than 1400 forward-thinking companies (including Spotify, monday.com, and Unity) use Leapsome’s intelligent people enablement platform to drive employee development, productivity, and engagement.

As an all-in-one people enablement platform, Leapsome combines tools for Goals & OKRs Management, Performance Reviews and 360s, Development Frameworks, Employee Learning & Onboarding, Employee Engagement Surveys, Feedback & Praise, Compensation & Promotions, and Meetings.
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Technology

Leapsome

The intelligent People Enablement platform that drives employee development, productivity, and engagement.

<ul><li>Are you curious and eager to learn and grow? Looking for an opportunity to demonstrate and expand your skills in customer support and education? Passionate to shape the future of work by enabling customers to make the most of Leapsome’s products?</li><li>Leapsome offers an exciting opportunity for driven and ambitious people to join our growing team in the heart of Berlin.</li></ul>Responsibilities:&nbsp;<ul><li>Become a member of our Customer Care Team, master the challenges of high growth and help us further shape our growth trajectory.</li><li>Delivering best in class support for all technical issues our users may face</li><li>Hosting webinars,&nbsp;office&nbsp;hours and other scaled education formats (e.g., onboarding)</li><li>Contributing to make our internal processes and -structures scalable</li><li>Enabling our Product Team to gain a better understanding of the user experience</li></ul>Requirements<ul><li>You are currently pursuing a university degree</li><li>You are available for at least 20h/week</li><li>You are a people-person and curious to fully understand your counterpart</li><li>You excel at communicating complex processes in a simple way, especially in written formats</li><li>You are a technically savvy problem-solver and enjoy getting to know new tools in detail</li><li>You are resilient and enjoy working in a fast-paced environment</li><li>You are passionate about the future of work and continuous learning at work, and you want to join us in building an exceptional team and company to have a real impact in this space</li><li>You are heavily aligned with our company values</li></ul>

Currently Studying

Undergraduate

Are you curious and eager to learn and grow? Looking for an opportunity to demonstrate and expand your skills in customer support and education? Passionate to shape the future of work by enabling customers to make the most of Leapsome’s products?Leapsome offers an exciting opportunity for driven and ambitious people to join our growing team in the heart of Berlin.Responsibilities: Become a member of our Customer Care Team, master the challenges of high growth and help us further shape our growth trajectory.Delivering best in class support for all technical issues our users may faceHosting webinars, office hours and other scaled education formats (e.g., onboarding)Contributing to make our internal processes and -structures scalableEnabling our Product Team to gain a better understanding of the user experienceRequirementsYou are currently pursuing a university degreeYou are available for at least 20h/weekYou are a people-person and curious to fully understand your counterpartYou excel at communicating complex processes in a simple way, especially in written formatsYou are a technically savvy problem-solver and enjoy getting to know new tools in detailYou are resilient and enjoy working in a fast-paced environmentYou are passionate about the future of work and continuous learning at work, and you want to join us in building an exceptional team and company to have a real impact in this spaceYou are heavily aligned with our company values

Intern Customer Care - North America (6-month contract)

Requirements

Responsibilities

FAQs

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