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Intern - CX Training & Development

Logo of Shell



1mo ago

🚀 Summer Internship


⌛ Closed
Applications are closed

Summer Internship

IT & Cybersecurity•Houston


  • We are looking for a highly motivated university student with a genuine interest in energy, business, technology, and a passion to join us for a summer internship project. The CX Training and Development Intern will engage in a 10–12-week project focused on addressing or assisting with a unique business process, finalizing their program with a presentation on findings, success measures, and next step recommendations
  • Reporting to the Training Supervisor, the role requires self-motivated, dedicated, and responsible individual with the ability to perform well under pressure. This intern will be responsible for building a full market curriculum for B2B deregulated markets. This will include partnering with subject matter experts to gain knowledge and relevant subject matter, organizing a training agenda, and creating a final training product including all relevant training tools like videos, quizzes, interactive sessions, and necessary stage gates.


  • Must be a current Sophomore, Junior, or graduating senior student at an accredited university.
  • Study disciplines in Communications, Organizational Learning, Sociology, Business Marketing, Journalism
  • Analytical mindset, demonstrate ability to problem solve and create practical solutions to overcome problems and mitigate risks.
  • Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs
  • Proficient use of Microsoft Office programs including Word, Outlook, and strong Excel skills
  • Excellent analytical, organization and time management skills, with the ability to maintain a strict level of attention to detail
  • Demonstrates a vested interest in team goals and objectives.
  • Excellent interpersonal, verbal, and written communication skills, with the ability to establish and maintain positive and effective working relationships.
  • Self-motivated with the desire to consistently improve performance and gain further knowledge.
  • Ability to meet deadlines, learn quickly, and demonstrate effective problem solving and follow-up skills.

Education requirements

Currently Studying

Area of Responsibilities

IT & Cybersecurity


  • Learning Basic PowerPoint and Creating an End-of-Summer Overview:
  • The intern will acquire fundamental skills in using Microsoft PowerPoint.
  • They will create an end-of-summer overview that highlights the project they worked on and the skills they developed during the internship.
  • Compliance and Safety Responsibilities:
  • The intern is responsible for adhering to all training, safety, and compliance requirements.
  • They must follow established protocols to ensure a safe and secure work environment.
  • Problem-Solving and Analytical Skills:
  • The intern will develop interviewing skills, problem-solving abilities and gain an understanding of unique retail energy market knowledge.
  • They will apply analytical thinking to interpret data and draw meaningful conclusions for training agenda and curriculum.
  • Technical Competency in Data Analytics Software:
  • The intern will gain proficiency in using training tools such as video editing and screen capturing to create relevant training material.
  • They will learn to manipulate and visualize data effectively.
  • Effective Communication of Findings:
  • The intern will communicate key findings to various stakeholders.
  • They will present final product in the form of a prepared and ready to deliver training module.
  • Intern may lead training classes to test and refine final product.
  • Other Duties as Assigned:
  • The intern may be assigned additional tasks or projects as needed throughout the internship.


Work type

Full time

Work mode