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Intern, Guest Services (Part-time)

A

Arizona Diamondbacks

26d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sports & Fitness
  • Phoenix

AI generated summary

  • You must have excellent customer service and communication skills, proficiency in Microsoft Office, and a flexible schedule. Must be able to stand, walk, lift 25 lbs, and work in large crowds.
  • You will coordinate events, manage staffing schedules, prepare assignments, maintain databases, handle Lost and Found, assist with ballpark setup, and perform administrative duties as needed.

Requirements

  • Excellent customer service skills, friendly, outgoing personality
  • Excellent communication skills (written, phone and face-to-face)
  • Proficient in Microsoft Applications including but not limited to Word, Excel, and Publisher.
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Maintain a neat, professional appearance.
  • Ability to remain calm and focused during a fast pace environment
  • Ability to exercise sound judgment to diffuse volatile situations
  • Ability to memorize the layout of Chase field in order to answer guest’s general questions (seating sections, restrooms, concession stands, novelty shops, and other facility services and amenities)
  • Basic knowledge of ADA protocols and policies preferred
  • Must be a junior, senior, postgraduate student, or within a year post graduation with preferred majors of Sports Management, Business, Event Management, or related field, pursuing a degree from an accredited college or university. (If you do not meet the internship requirements, please do not apply.)
  • Flexible schedule (variety of shifts) to include weekends, evenings, some holidays, and some overtime to meet business needs
  • Minimum of 20 hours per week
  • Ability to stand for the entire shift (generally 6 hours but could be extended due to the nature of our business. i.e., extra innings, dual events)
  • Ability to walk throughout Chase Field, up and down stairs, aisles, and on uneven surfaces (ramps)
  • Ability to bend, work in high elevations (all levels of the ballpark) and enclosed spaces (including elevators)
  • Must be comfortable working in large crowds. Noise levels in the work environment are frequently loud.
  • Must be able to work both indoors and outdoors-May be exposed to all weather conditions including extreme heat and cold
  • Must be able to lift up to 25 pounds

Responsibilities

  • Help coordinate game-related events and activities
  • Help manage our A-Game All-Star program for our part-time staff
  • Assist in creating monthly schedules for Guest Services and Guest Relations staff using ABIMM Scheduling software
  • Assist in creating events in the ABI
  • Prepare/Distribute staff assignments and pertinent game day information for event staff
  • Post event bill preparation for game-day staff
  • Maintain game-day staff database
  • Help manage Lost and Found by logging in lost items and responding to messages and guest inquiries
  • Assist with ballpark preparedness (walkthroughs, setup, and assisting Operations staff)
  • Administrative duties as needed

FAQs

What is the main purpose of the Guest Services Internship?

The main purpose of the Guest Services Internship is to provide support to the Guest Services department, allowing interns to gain a deep understanding of guest and event operations while learning valuable skills for their future careers.

What are the primary duties of the Guest Services Intern?

The primary duties include helping coordinate game-related events and activities, managing the A-Game All-Star program, assisting in scheduling and event creation, maintaining staff databases, and managing Lost and Found, among other responsibilities.

What skills are required for this internship?

Required skills include excellent customer service, strong communication abilities, proficiency in Microsoft Applications, the ability to work in a team environment, maintaining a professional appearance, and the ability to stay calm in a fast-paced environment.

What are the educational requirements for applying to this internship?

Applicants must be juniors, seniors, postgraduate students, or within a year post-graduation, pursuing a degree in Sports Management, Business, Event Management, or a related field from an accredited college or university.

What does the working schedule look like for this internship?

The intern is expected to have a flexible schedule, which may include weekends, evenings, some holidays, and possibly some overtime to meet business needs, with a minimum of 20 hours per week.

Are there any physical demands associated with this internship?

Yes, physical demands include the ability to stand for extended periods, walk throughout the venue, bend, work in high elevations, lift up to 25 pounds, and be comfortable working in large crowds and varying weather conditions.

Is prior experience in the sports or event industry required for this position?

While prior experience is not explicitly required, a background in a related field or relevant coursework can be beneficial due to the nature of the responsibilities involved.

What kind of environment will the intern be working in?

The intern will be working in a fast-paced environment, often filled with noise from large crowds, and will need to adapt to various indoor and outdoor conditions, including extreme weather situations.

A

Arizona Diamondbacks

Entertainment & Media
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

The Arizona Diamondbacks have won five National League West Division Championships (1999, 2001-02, 2007, 2011) since entering Major League Baseball as an expansion franchise in 1998. The D-backs also became the fastest expansion team to win a World Series Championship after defeating the New York Yankees in the 2001 World Series in only their fourth year of existence. The club plays its games at Chase Field in downtown Phoenix, which features a signature swimming pool and a retractable roof, to keep fans comfortable in an air-conditioned facility during the hot summer months. The organization has also given back more than $55 million to non-profit organizations in Arizona since 1997 through its Arizona Diamondbacks Foundation and is consistently named among the “Best Places to Work” by the Phoenix Business Journal and BestCompaniesAZ.