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Intern - Help Desk Support

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Software Engineering
  • Indianapolis

Requirements

  • Must be self-motivated & punctual
  • Excellent communication, customer service, and interpersonal skills
  • Comfortable working under pressure
  • Enjoy challenges
  • Strong interest to learn more about information technology
  • Be highly trainable
  • PHYSICAL REQUIREMENTS:
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Occasional travel as need

Responsibilities

  • Serve as lead for other IT projects outside of helpdesk
  • Serve as initial point of contact on customer incident requests submitted online to our ticketing system
  • Install, troubleshoot, and repair computer systems, VOIP and additional equipment located on-site and in branch offices
  • Assist our employees via occasional on-site support
  • Attempt proper resolution of incidents and service requests submitted by employees
  • Upgrade and support branch and corporate applications
  • Maintain knowledge of current and new technologies; research problems and related products required for assistance, when necessary
  • Administer and resolve issues related to Windows operating systems
  • Resolve client issues related to user account management in Windows Active Directory and Microsoft 365
  • Identify, investigate, and resolve users’ problems with computer software and hardware
  • Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices
  • Troubleshoot client voice issues on hosted VOIP solutions
  • Remediate or identify connection issues with branch networks, assist in service restoration during network outages
  • Participate in on-call rotation for support needs
  • Other activities as required by the company
  • Other related duties as assigned

Science & Healthcare
Industry
501-1000
Employees

Mission & Purpose

Welcome to Co-Alliance. Within this partnership of businesses, you’ll find more than 900 dedicated employees working to meet and exceed the expectations of our members every day. Co-Alliance is a member-owned supply and marketing operation delivering innovative solutions for farmer-members and customers across Indiana, Ohio, and Michigan. We invite you to join us! We specialize in Agronomy, Propane, Fuels, Grain, Seed and Professional Nutrient Management through the use of GPS/VRT technologies and Hog Production/Feed. Together, we strive to fulfill our collective mission, which is to: *lead with people and technology *grow profitably *give back locally *remember we are a cooperative You have a choice in suppliers. We believe our history, our commitment, our resources and our people set us apart. We’d like to show you how we deliver for our members and customers.

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