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Intern in Digital Media & Events (Recent Graduate)

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Roche

10d ago

  • Internship
    Full-time
    Placement Program
  • Data
    IT & Cybersecurity
  • Madrid
    Remote

AI generated summary

  • You should be a recent graduate with a degree in a relevant field, possess strong delivery focus, effective communication skills, and problem-solving abilities, while being eager to learn and collaborate.
  • You will support global collaboration technologies, operate and manage live events, provide real-time and second-level technical support, and contribute to process improvements.

Requirements

  • We are looking for a recent graduate -no more than 3 years- with a Bachelor's or Master’s degree in Computer Science, Information Technology, Audio Visual or a related field with:
  • Strong emphasis on delivery and support
  • Passion for learning and curiosity
  • Effective customer engagement skills, capable of communicating with both technical and non-technical audiences
  • Ability to collaborate efficiently with team members and virtual teams across diverse locations and cultural backgrounds
  • Inherent aptitude for problem-solving and decision-making
  • Proficient oral and written communication skills in English

Responsibilities

  • As a DME Recent Graduate, you will provide global support for collaboration solutions including Meeting Room Technologies (PatternBook), Auditorium Technologies for large events, and Digital Signage. This includes:
  • Operate Live Events and streamings remotely to ensure a flawless meeting experience for participants.
  • Monitoring of connected meeting room technology and proactive failure management by:
  • Either remote management of equipment.
  • Or engaging local support/vendors by following the established support process.
  • Remote management of meeting room equipment (updates, patches, fixes) according to need.
  • 1st level support in Real Time for standard-based video-enabled meeting rooms (remote manageable) by phone, chat, and video.
  • Operating the webcast - live and recording - according to global demand.
  • 2nd level support for Roche Webcast & Video Portal.
  • 2nd level support for Roche Digital Signage standard solutions.
  • Active contribution to process and service improvements in the area of meeting services.

FAQs

What is the purpose of the IT Digital Media & Events Recent Graduate role?

The purpose of the role is to work within the Site Experience & Digital Workplace Chapter of the Roche Informatics Organization, ensuring the accurate and timely delivery of IT Shared Services to affiliates while driving operational excellence and providing business guidance.

What are the main responsibilities of a DME Recent Graduate?

Main responsibilities include operating live events and streaming, monitoring meeting room technology, providing first-level support for video-enabled meeting rooms, and contributing to process and service improvements in meeting services.

What qualifications are required for this position?

Candidates should have a Bachelor's or Master’s degree in Computer Science, Information Technology, Audio Visual, or a related field, along with a strong emphasis on delivery and support, curiosity, effective customer engagement skills, and problem-solving abilities.

How much experience is needed for this internship?

The role is suitable for recent graduates with no more than 3 years of experience.

What skills will I develop in this internship?

You will have the opportunity to develop technical skills in video conferencing, webcast support, audio-visual equipment for auditoria, and meeting room A/V technology.

Will there be opportunities for collaboration in this role?

Yes, significant interaction with various internal stakeholders, business partners, and senior leaders globally is expected, requiring effective collaboration across diverse locations and cultural backgrounds.

What language skills are required for this position?

Proficient oral and written communication skills in English are required.

Does Roche offer training and support for this internship?

Yes, Roche offers a dynamic and collaborative work environment, providing opportunities for learning and growth in the field.

What is the START TECH program mentioned in the job description?

The START TECH program is an initiative by Roche that provides support and development opportunities for recent graduates in technology roles. More information can be found on the Roche careers website.

Is Roche an Equal Opportunity Employer?

Yes, Roche is committed to being an Equal Opportunity Employer.

Roche

Doing now what patients need next.

Science & Healthcare
Industry
10,001+
Employees
1896
Founded Year

Mission & Purpose

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).