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Intern - IT Deskside Support

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    IT & Cybersecurity
  • Fort Wayne
    Remote

AI generated summary

  • You must pursue IT or Computer Science, have essential skills in Outlook, Word, and PowerPoint, good communication, teamwork, project management abilities, and year-round availability.
  • You will support laptop deployment, assist with application installation and troubleshooting, and provide onsite and phone technical support to end users, ensuring high customer service.

Requirements

  • Active pursuit of Information Technology, Computer Science or related degree with at least one year completed.
  • Mandatory computer skills: Outlook, Word, PowerPoint. Preferred computer skills: SharePoint (ability to edit web pages & templates).
  • Project management or business analyst skills.
  • Outstanding interpersonal, oral and written communication skills.
  • Proven ability to work on a team or operate independently and prioritize job duties.
  • Year-round availability: 15-20 hours/week during the school year and 40 hours/week during the summer.
  • Authorization to work in the United States without requiring visa sponsorship, both now and in the future.

Responsibilities

  • Support deployment of laptops and end user desk setups.
  • Assist with application installation, usage, problem solving and troubleshooting.
  • Provide onsite and over the phone technical support and assistance to MedPro Group end users while maintaining a high level of customer service.
  • Perform other duties as assigned.

FAQs

What is the job title for this internship?

The job title is Intern - IT Deskside Support.

What kind of tasks will I be doing in this role?

In this role, you will support the deployment of laptops and end user desk setups, assist with application installation and troubleshooting, provide technical support to end users, and perform other assigned duties.

What qualifications are required for this internship?

Candidates should be actively pursuing a degree in Information Technology, Computer Science, or a related field with at least one year of study completed.

What computer skills are mandatory for this position?

Mandatory computer skills include proficiency in Outlook, Word, and PowerPoint. Preferred skills include familiarity with SharePoint.

Is project management experience required for the role?

Project management skills are preferred but not mandatory.

What is the availability requirement for this internship?

Interns should be available for 15-20 hours per week during the school year and 40 hours per week during the summer.

Is there a need for a visa sponsorship for this internship?

No, candidates must have authorization to work in the United States without requiring visa sponsorship, both currently and in the future.

What type of support will I provide to MedPro Group end users?

You will provide both onsite and over-the-phone technical support while maintaining a high level of customer service.

What is the company culture like at MedPro Group?

MedPro Group values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset, creating a preferred working environment.

Is this internship paid?

The job description does not specify; please inquire during the application process for details on compensation.

Science & Healthcare
Industry
501-1000
Employees
1899
Founded Year

Mission & Purpose

As the nation’s first provider of malpractice insurance, MedPro Group has served the healthcare community since 1899 – providing customized insurance and risk solutions across the continuum of care. We're also a Berkshire Hathaway company with an A++ financial strength rating from A.M. Best. We protect you so you can focus on what really matters - caring for your patients.