FAQs
What is the main responsibility of the IT Help Desk Intern?
The main responsibility of the IT Help Desk Intern is to provide general assistance and support for the department’s desktop support projects, troubleshoot technical issues with employee PCs, phones, and computer peripherals, assist with new employee setup, and perform other administrative tasks as directed by the supervisor.
What educational background is required for this internship?
Candidates should be enrolled in courses and actively pursuing a degree in Computer Science or a related field, with a minimum junior status in their field of study.
Are there any specific skills required for the IT Help Desk Intern position?
Yes, required skills include a demonstrated interest and aptitude in computer technology, experience with Microsoft Office (including Excel and Word), good oral and written communication skills, and a willingness to learn new processes.
Is there a physical requirement for this internship?
Yes, the position requires the ability to lift approximately fifty pounds.
Will the intern receive mentorship during their internship?
Yes, all Nelnet interns receive one-on-one mentorship throughout their internship experience.
What is the work environment like for this internship?
The work environment is casual, and interns have access to a flexible schedule.
Is this position open to all applicants?
Yes, Nelnet is an Equal Opportunity Employer and welcomes qualified applicants without regard to race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, and military/veteran status.
What should I do if I require accommodations due to a disability?
Qualified individuals with disabilities who need reasonable accommodations to apply or compete for positions at Nelnet can request accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Do interns receive pay for this position?
Yes, all Nelnet interns receive competitive pay for their work.
What type of projects will the IT Intern work on?
The IT Intern will work on various desktop support projects, assisting with troubleshooting and setting up equipment, as well as supporting departmental goals and plans.