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Internship

Intern, Learning and Development

Logo of SquareTrade

SquareTrade

2mo ago

🚀 Off-cycle Internship

San Francisco

⌛ Closed
Applications are closed

Off-cycle Internship

People, HR & AdministrationSan Francisco

Description

  • SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Requirements

  • Must Have:
  • Currently enrolled in an Undergraduate program (US Based College or University) graduating no earlier than December 2024.
  • Candidate must be a rising junior or rising senior.
  • Must be at least 18 years old.
  • Must have a minimum GPA of 2.7.
  • Must be available to start on internship cohort start date (June 5, 2023) and complete a ten week program.
  • Previous work/volunteer experience or relevant coursework in identified area(s) of interest.
  • Can work in the US without employment sponsorship.
  • Familiarity with adult learning principles, theories, concepts and development technologies or modalities, practical experience and application of training development models.
  • Ability to meet aggressive timelines for deliverables, with accuracy, quality and attention to detail.
  • Organized with strong ability to prioritize and effectively manage multiple projects simultaneously.
  • Clear and concise verbal and presentation skills.
  • Strong problem solving and critical thinking skills.
  • Proficient with Microsoft Office Suite (extensive PowerPoint experience) and Google tools.
  • Nice to Have:
  • Previous experience working with customer experience or customer service.
  • Familiarity with adult learning principles, theories, concepts and development technologies or modalities, practical experience and application of training development models.
  • Familiarity with video production: Adobe Premiere and After Effects.
  • Familiarity with gamification.
  • Familiarity with HTML, CSS, and Javascript.
  • Familiarity with eLearning software (Articulate Storyline preferred).
  • Familiarity with Learning Management Systems.

Education requirements

Currently Studying
Undergraduate

Area of Responsibilities

People, HR & Administration

Responsibilities

  • Interns will gain exposure to senior leadership and work on a full project life cycle.
  • Interns will apply Instructional Design process and theory to develop learning solutions that are implemented and impactful.
  • The internship will be remote.
  • Interns will work full-time 40 hours per week during the 10-week program.
  • Be adaptive, innovative thinker, with a demonstrated comfort with ambiguity.
  • Write or update lessons that utilize technology to achieve learning objectives.
  • Use of project management tools: ClickUp, Jira.
  • Embrace new ways to deliver learning experiences and think outside the box and work with our global training team.
  • Areas of focus will depend on experience, skill, and desire to grow in one or both of these.
  • Media/Visual:
  • Create learning solutions use one or all of the following: graphic design, video creation, gaming, coding, web development.
  • Assist with L&D standardization and quality through templates, branding and multimedia projects (eLearning/simulations/graphics/video/audio). Enhance the Learning Management System for SquareTrade: visual appeal and advancements.
  • Content Development/Technical Writing:
  • Conduct research and assess using a variety of methods to analyze performance gaps.
  • Create instructor-led, eLearning, or other modalities to address gaps.
  • Quality assurance of knowledge base articles and resources.

Details

Work type

Full time

Work mode

office

Location

San Francisco