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Intern Learning & Development EMEA (Duration: 12 months, Start Date: April/ May 2025)

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Wyndham Hotels & Resorts

3mo ago

  • Internship
    Full-time
    Summer Internship
  • People, HR & Administration
    Education & Teaching
  • London

AI generated summary

  • You need a hospitality qualification, presentation experience, training cycle knowledge, fluent English, IT skills, and proficiency in Microsoft Office. A second language is a plus.
  • You will coordinate training delivery, manage schedules, analyze evaluations, support onboarding, handle LMS content, and assist in HR projects and employee engagement initiatives.

Requirements

  • Professional qualification (or studying towards) in a hospitality related field
  • Experience in facilitating and presenting various topics
  • Deep understanding of the training cycle and the learning environment
  • Fluency in both verbal and written English; a second language would be useful
  • IT literacy is essential
  • Proficient in the use of Microsoft Office programmes including Excel, Word, PowerPoint and Teams

Responsibilities

  • Coordinate the delivery of the Training Programme
  • To coordinate the delivery of Wyndham Hotels & Resorts training courses and programmes throughout the EMEA division. Training courses will be part of a cycle of long-term development and continuous learning for the WHR value proposition, culture, and performance of the hotel properties.
  • Programme planning
  • To support the corporate training plan for the EMEA division in line with the Regional/ Global Learning & Development Strategic Plan. The planning to deliver timely and relevant programmes will support the franchisees, managed brands, and their teams at each stage within the hotel’s life cycle including pre-opening, opening, programme launches and initiatives, hiring, performance management, revenue optimisation and quality assurance. This will require close liaison with the EMEA Learning Team and leaders of the key functions in the business to ensure that all functional requirements are met.
  • Scheduling and supporting Zoom sessions for the corporate audience
  • Analysing evaluations from training sessions and communicating this information as appropriate
  • Course content and Learning Management System administration
  • To contribute to the appropriate design, adaptation and/ or creation of course content for the division, for example by setting up programmes and adding classes and dates in the LMS. This may include Instructor Led content, electronically designed (e-Learning) solutions and any necessary in country variations based on culture or legislation. They will maintain a direct link with the Global Wyndham University team to ensure continuity and alignment.
  • LinkedIn Learning
  • L&D administration and communications
  • Communicating training offerings to relevant stakeholders and managing registrations and completions
  • Maintaining, analysing and updating the corporate team member training calendar and trainings’ records in LMS
  • Liaising with the L&D team on training schedules
  • Reporting on all LinkedIn Learning for weekly, monthly, and annual reports and dashboards
  • Collecting ideas for live trainings, liaising with the department heads/ trainers and coordinating the technical set up and registrations
  • Supporting on-boarding of corporate team members
  • HR projects
  • Responsible for updating the Learning & Development on-boarding content of all corporate team members
  • Internship Group Project: all Interns will be involved in a business-critical project during their internship
  • Taking part in HR/ Talent projects related to the HR growth in the EMEA division e.g. Recognition & Engagement, CSR, On-boarding, Recruitment & Selection
  • Support the employee engagement committee in organising activities/ initiatives under 3 pillars: People, Community and Sustainability

FAQs

What is the duration of the internship?

The internship lasts for 12 months, starting in April or May 2025.

Where is the internship located?

The internship is located in London, United Kingdom.

What is the primary focus of the internship?

The primary focus is to coordinate the facilitation of training programmes for the franchised and managed hotel community, as well as Wyndham Hotels & Resorts team members in the EMEA region.

What are some key responsibilities of the intern?

Key responsibilities include coordinating the delivery of training programmes, supporting the corporate training plan, contributing to course content and Learning Management System (LMS) administration, and assisting with various HR projects.

What qualifications are required for this internship?

A professional qualification (or studying towards) in a hospitality-related field is required, along with experience in facilitating and presenting various topics and fluency in English.

What skills are necessary for applicants?

Necessary skills include communication, planning and organization, relationship building, customer service, and IT literacy, with a proficiency in Microsoft Office programs.

Is there an opportunity to work on group projects during the internship?

Yes, all interns will be involved in a business-critical internship group project.

What is the compensation for this internship?

The internship offers a gross salary of £25,000 per annum, prorated for the duration of the internship.

How many vacation days does the intern receive?

The intern will receive 25 days of holidays per annum, accrued on a pro-rata basis.

Does the internship provide any opportunities for career development?

Yes, the internship offers a chance to gain practical experience in Learning & Development and to work on HR projects, which can contribute to career growth in the hospitality industry.

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Wyndham Hotels & Resorts

Making Hotel Travel Possible For All. Follow our team members with #MyWyndham.

Travel & Leisure
Industry
10,001+
Employees
2018
Founded Year

Mission & Purpose

Wyndham Hotels & Resorts is a global hospitality company that operates and franchises a wide portfolio of hotels and resorts across various brands. With a mission to make hotel travel possible for all, Wyndham aims to provide accessible and affordable accommodations to travellers around the world. The company offers a diverse range of lodging options, including economy, midscale, and upscale hotels, catering to different travel preferences and budgets. Wyndham's purpose is to create memorable experiences for guests by delivering exceptional hospitality, quality services, and comfortable accommodations. Through its extensive network of hotels, Wyndham strives to meet the needs of both leisure and business travellers, offering a consistent standard of service and a welcoming environment.

Culture & Values

  • Integrity

    We hold ourselves to the highest standards. We’re responsible, truthful and transparent. We do the right thing.

  • Accountability

    We honor our commitments and deliver results. Under any circumstance, we stand up and say: “Count on Me.”

  • Inclusive

    We respect differences in people, cultures, ideas and experiences. We foster partnership. We welcome all.

  • Caring

    We never underestimate the power of compassion. We generously give our time, attention and action.

  • Fun

    Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.

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