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Intern Loyalty, Brand & Digital Marketing EMEA (Duration: 12 months, Start Date: August 2024)

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Wyndham Hotels & Resorts

Mar 25

  • Internship
    Full-time
    Placement Program
  • Marketing
  • £23K
  • London

AI generated summary

  • You must have a Bachelor’s degree in Marketing, Business, or Hospitality Management, with customer service, communication, multitasking, and Microsoft Office skills. Previous internship or work experience in a hotel or office environment is preferred. Strong project management and organizational skills are important.
  • You will support Loyalty, Brand & Digital Marketing teams with projects to drive bookings, manage loyalty programs, create social media content, develop presentations, and engage with franchisees. Organize activities and respond to inquiries. Join a critical project with interns.

Requirements

  • Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of our Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;
  • Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised
  • Customer service
  • Communication; written and verbal
  • Multi-tasking
  • Organisation and planning
  • Teamwork and ability to work autonomously
  • Entrepreneurial learning
  • Initiative taking
  • Energy and ambition
  • Experience, certificates and education:
  • Bachelor’s degree or above in Marketing, Business or Hospitality Management (or studying towards).
  • Excellent knowledge of Microsoft Office products, particularly Excel and PowerPoint, is required.
  • The ideal candidate should have already completed an internship previously or have equivalent work experience in a hotel or office environment.
  • Fluency in written and spoken English is essential. Other language skills are an advantage.
  • Copywriting skills are preferred.
  • Project management and organisational skills are important.

Responsibilities

  • Support the Loyalty, Brand & Digital Marketing teams with the creation, implementation, delivery and measurement of EMEA brand and partner projects, designed to drive direct bookings to our hotels, Wyndham Rewards member engagement, and deliver brand consistency and awareness across the EMEA division.
  • Drive Franchisee engagement with the Wyndham Rewards loyalty programme through regular and informative communications, incentive programmes, managing the EMEA Champions programme and developing training materials. Drive Franchisee community engagement via the social platform Beekeeper, creating the content calendar and scheduling regular posts.
  • Support the team in the development of effective presentations and collateral in line with brand guidelines and business needs.
  • Support the team and our digital agency in social media content creation, including regular competitor research.
  • Create opening announcements for new hotels launching across the EMEA division.
  • Daily Management of the EMEA Marketing Inbox, including responding to enquiries and distribution of emails to relevant teams for loyalty programme and marketing delivery.
  • Internship Group Project: all Interns will be involved in a business-critical project during their internship.
  • Support the employee engagement committee in organising activities/ initiatives under 3 pillars: People, Community and Sustainability.

Wyndham Hotels & Resorts

Making Hotel Travel Possible For All. Follow our team members with #MyWyndham.

Travel & Leisure
Industry
10,001+
Employees
2018
Founded Year

Mission & Purpose

Wyndham Hotels & Resorts is a global hospitality company that operates and franchises a wide portfolio of hotels and resorts across various brands. With a mission to make hotel travel possible for all, Wyndham aims to provide accessible and affordable accommodations to travellers around the world. The company offers a diverse range of lodging options, including economy, midscale, and upscale hotels, catering to different travel preferences and budgets. Wyndham's purpose is to create memorable experiences for guests by delivering exceptional hospitality, quality services, and comfortable accommodations. Through its extensive network of hotels, Wyndham strives to meet the needs of both leisure and business travellers, offering a consistent standard of service and a welcoming environment.

Culture & Values

  • Integrity

    We hold ourselves to the highest standards. We’re responsible, truthful and transparent. We do the right thing.

  • Accountability

    We honor our commitments and deliver results. Under any circumstance, we stand up and say: “Count on Me.”

  • Inclusive

    We respect differences in people, cultures, ideas and experiences. We foster partnership. We welcome all.

  • Caring

    We never underestimate the power of compassion. We generously give our time, attention and action.

  • Fun

    Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.