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Intern New Openings EMEA (Duration: 12 months, Start Date: June 2024)

🚀 Off-cycle Internship


AI generated summary

  • You must have strong analytical, communication, organizational, and customer service skills. Be adaptable, proactive, detail-oriented, and have a background in hospitality or business management. Fluency in English, proficiency in Microsoft Office, and a willingness to learn and grow are essential.
  • You will support the EMEA New Openings team by managing project deadlines, updating Salesforce, and assisting with hotel opening processes to elevate the brand experience. You will also work on a critical internship project and support employee engagement initiatives.

Off-cycle Internship

Business, Operations & Strategy, Hospitality & RetailLondon


  • The Intern New Openings EMEA will be part of the EMEA New Openings team supporting in a variety of administrative duties in the area of new hotel openings. They will also have exposure to the EMEA Field Operations, Learning & Development, Architecture, Design & Construction, and Sourcing teams, working individually or alongside other Interns from other corporate departments on business-critical projects. 


  • Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of our Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;
  • Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
  • Analytical skills and ability to interpret data
  • Communication; written and verbal
  • Customer service
  • Organisation and planning
  • Multi-tasking
  • Commercial awareness and business acumen
  • Process orientation but also flexibility, ability to adapt quickly to changing business requirements and creative problem solving
  • Ability to work both autonomously and as part of a team
  • Relationship building
  • Initiative taking
  • Entrepreneurial learning
  • Energy, motivation and resilience
  • Attention to detail
  • Cultural awareness
  • Experience/ Certificates/ Education:
  • Bachelor’s degree or above (or studying towards) in Hospitality, Tourism or Business Management (or similar field)
  • Previous experience in a hospitality environment either as part of an internship or, as a minimum, holiday work experience is an advantage.
  • Excellent knowledge of Microsoft Word, Excel and PowerPoint is required.
  • Fluency in written and spoken English is essential. Other language skills are an advantage.
  • Database management would be helpful.
  • Project management skills and high affinity towards data and technology would be helpful.

Education requirements

Currently Studying

Area of Responsibilities

Business, Operations & Strategy
Hospitality & Retail


  • Support the use of Salesforce throughout the WH&R EMEA opening process, and support the team to review this process
  • Furnish the Owner/ Hotel General Manager with access to all the tools WH&R provide to support them in the hotel opening stage and deliver our goal to ‘Elevate the Brand Experience’
  • Help to manage the opening project critical path to ensure all key deadlines are delivered on time, throughout the pre-opening phase until the Hotel Opening. This will involve extensive liaising with key departments including Development, Procurement, Design/ Construction, Commercial and Training functions to meet business expectations and franchise agreement requirements
  • Attend Deal team calls as required, document changes agreed and update Salesforce to reflect the changes as required
  • Support the EMEA New Openings team to provide a clear understanding of WH&R requirements to the hotels during the opening process
  • Internship Project: All Interns are involved in a business-critical project during their internship
  • Support the employee engagement committee in organising activities/ initiatives under 3 pillars: People, Community and Sustainability


Work type

Full time

Work mode