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Intern Operations Support EMEA (Duration: 12 months - Start Date: June 2024)

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Wyndham Hotels & Resorts

2mo ago

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Hospitality & Retail
  • £23K
  • London

Requirements

  • Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of our Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;
  • Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
  • Analytical skills and ability to interpret data
  • Communication; written and verbal
  • Customer service
  • Organisation and planning
  • Multi-tasking
  • Commercial awareness and business acumen
  • Process orientation but also flexibility, ability to adapt quickly to changing business requirements and creative problem solving
  • Ability to work both autonomously and as part of a team
  • Relationship building
  • Initiative taking
  • Entrepreneurial learning
  • Energy, motivation and resilience
  • Attention to detail
  • Experience/ Certificates/ Education:
  • Bachelor’s degree or above (or studying towards) in Hospitality, Tourism or Business Management (or similar field)
  • Previous experience in a hospitality environment either as part of an internship or, as a minimum, holiday work experience is an advantage.
  • Excellent knowledge of Microsoft Word, Excel and PowerPoint is required.
  • Fluency in written and spoken English is essential. Other language skills are an advantage.
  • Database management would be helpful.
  • Project management skills and high affinity towards data and technology would be helpful.

Responsibilities

  • Support the use of Salesforce in EMEA
  • Work on WH&R quality audit projects related to compliance audits and quarterly/ monthly reporting
  • Work with the team on KPI performance targets and reports for EMEA Operations
  • Work with the EMEA Central Operations team to produce standard operating procedures (SOPs)
  • Conduct research to produce a standard operating procedure (SOP) for competitive hotel visits, including reports, analysis, systems and associated costs
  • Internship Project: All Interns are involved in a business-critical project during their internship
  • Support the employee engagement committee in organising activities/ initiatives under 3 pillars: People, Community and Sustainability

Wyndham Hotels & Resorts

Making Hotel Travel Possible For All. Follow our team members with #MyWyndham.

Travel & Leisure
Industry
10,001+
Employees
2018
Founded Year

Mission & Purpose

Wyndham Hotels & Resorts is a global hospitality company that operates and franchises a wide portfolio of hotels and resorts across various brands. With a mission to make hotel travel possible for all, Wyndham aims to provide accessible and affordable accommodations to travellers around the world. The company offers a diverse range of lodging options, including economy, midscale, and upscale hotels, catering to different travel preferences and budgets. Wyndham's purpose is to create memorable experiences for guests by delivering exceptional hospitality, quality services, and comfortable accommodations. Through its extensive network of hotels, Wyndham strives to meet the needs of both leisure and business travellers, offering a consistent standard of service and a welcoming environment.

Culture & Values

  • Integrity

    We hold ourselves to the highest standards. We’re responsible, truthful and transparent. We do the right thing.

  • Accountability

    We honor our commitments and deliver results. Under any circumstance, we stand up and say: “Count on Me.”

  • Inclusive

    We respect differences in people, cultures, ideas and experiences. We foster partnership. We welcome all.

  • Caring

    We never underestimate the power of compassion. We generously give our time, attention and action.

  • Fun

    Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.