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Internship

Intern Operations Support EMEA (Duration: 12 months - Start Date: June 2024)

🚀 Off-cycle Internship

London

🤑 £23K

AI generated summary

  • You must have a Bachelor's degree in Hospitality, Tourism, or Business Management. Strong communication, analytical, customer service, and organisational skills are essential. Fluency in English, knowledge of Microsoft Office, and previous hospitality experience are required. Be adaptable, detail-oriented, and proactive.
  • You will support EMEA operations through Salesforce, quality audits, KPI reporting, SOP creation, and research projects. Engage in a critical internship project and assist with employee engagement activities.

Off-cycle Internship

Hospitality & RetailLondon

Description

  • The Intern Operations Support EMEA will be part of the EMEA Central Operations team supporting in a variety of administrative duties in the area of hotel operations. They will also have exposure to the EMEA Field Operations, Learning & Development, Architecture, Design & Construction, and Sourcing teams, working individually or alongside other Interns from other corporate departments on business-critical projects. 

Requirements

  • Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of our Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;
  • Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
  • Analytical skills and ability to interpret data
  • Communication; written and verbal
  • Customer service
  • Organisation and planning
  • Multi-tasking
  • Commercial awareness and business acumen
  • Process orientation but also flexibility, ability to adapt quickly to changing business requirements and creative problem solving
  • Ability to work both autonomously and as part of a team
  • Relationship building
  • Initiative taking
  • Entrepreneurial learning
  • Energy, motivation and resilience
  • Attention to detail
  • Experience/ Certificates/ Education:
  • Bachelor’s degree or above (or studying towards) in Hospitality, Tourism or Business Management (or similar field)
  • Previous experience in a hospitality environment either as part of an internship or, as a minimum, holiday work experience is an advantage.
  • Excellent knowledge of Microsoft Word, Excel and PowerPoint is required.
  • Fluency in written and spoken English is essential. Other language skills are an advantage.
  • Database management would be helpful.
  • Project management skills and high affinity towards data and technology would be helpful.

Education requirements

Currently Studying
Bachelors

Area of Responsibilities

Hospitality & Retail

Responsibilities

  • Support the use of Salesforce in EMEA
  • Work on WH&R quality audit projects related to compliance audits and quarterly/ monthly reporting
  • Work with the team on KPI performance targets and reports for EMEA Operations
  • Work with the EMEA Central Operations team to produce standard operating procedures (SOPs)
  • Conduct research to produce a standard operating procedure (SOP) for competitive hotel visits, including reports, analysis, systems and associated costs
  • Internship Project: All Interns are involved in a business-critical project during their internship
  • Support the employee engagement committee in organising activities/ initiatives under 3 pillars: People, Community and Sustainability

Details

Work type

Full time

Work mode

office

Location

London

Salary

23000 GBP