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Intern - Technology Operations (Immediate Opening)

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IDEA Public Schools

Aug 7

  • Internship
    Full-time
    Summer Internship
  • Weslaco

AI generated summary

  • You must be enrolled in college (Fall 2024), have a GPA of 2.5+, be reliable, tech-savvy, and possess strong communication skills, with a can-do attitude and ability to work independently.
  • You will support tech operations, manage help desk tickets, analyze data, track technology setups, troubleshoot systems, and assist with projects and administrative tasks.

Requirements

  • - Must be currently enrolled in college (Fall 2024) and completed a minimum of 1 academic semester with a cumulative GPA or 2.5 or higher
  • - Preference given to graduates of IDEA Public Schools (not a requirement to be an IDEA alumni)
  • - Reliable, organized, punctual, meet deadlines, and demonstrate initiative
  • - Follow through on tasks from beginning to completion
  • - Open to observation and feedback
  • - Highly proficient with the use of computer, web and mobile technology
  • - Able to work independently in a virtual environment
  • - Strong customer service, business partnership, customer service mindset, can-do attitude
  • - Excellent written and verbal communication skills (clear, personable, and enthusiastic)
  • - Ability to work extended workdays to support business needs

Responsibilities

  • - Provide professional support to assigned district department and hiring manager
  • - Set professional development goals, receive feedback on progress, and make necessary changes to reach maximum career potential
  • - Manage multiple responsibilities with changing deliverables
  • - Provide excellent customer service and partnership with all internal and external stakeholders
  • - Respond to Help Desk support tickets in a timely manner and with strong customer satisfaction ratings
  • - Enter data to support data accuracy and processing across various systems and platforms
  • - Analyze data and create reports to drive decision-making
  • - Effectively and efficiently complete projects or support execution of projects across their lifecycle
  • - Set up and track student and staff technology
  • - Troubleshoot, repair and install computer systems
  • - Configure and automate software installations
  • - Provide administrative, logistical, operational, and event support
  • - Other duties as assigned

FAQs

What is the role of the Intern - Technology Operations?

The Intern - Technology Operations provides professional support to the assigned district department, manages multiple responsibilities, responds to Help Desk support tickets, analyzes data, creates reports, and assists with troubleshooting and installation of computer systems.

What are the required qualifications for this internship?

Candidates must be currently enrolled in college (Fall 2024) and have completed a minimum of 1 academic semester with a cumulative GPA of 2.5 or higher. Preference is given to graduates of IDEA Public Schools.

What skills are desired for this position?

Desired skills include reliability, organization, initiative, proficiency with computer and mobile technology, strong customer service, excellent written and verbal communication skills, and the ability to work independently in a virtual environment.

What is the duration of the internship program?

The internship program lasts for 9-12 weeks.

Where is the internship located?

The internship is onsite in the Texas regions.

What is the hourly compensation for this internship?

The hourly compensation is between $10.00 and $12.00, depending on the region.

What are the working hours for this internship?

The working hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Is prior experience in technology operations necessary for this internship?

While prior experience is not explicitly required, candidates should demonstrate a strong proficiency with technology and a willingness to learn.

What type of projects will I be working on as an intern?

Interns will assist with managing and executing projects related to data security, information systems, instructional technology, and customer service, among other responsibilities.

How should I apply for the internship?

Interested candidates should submit their application online through Jobvite as soon as possible.

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IDEA Public Schools

Education
Industry
10,001+
Employees
2001
Founded Year

Mission & Purpose

IDEA Public Schools believes that each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to one of the fastest-growing network of tuition-free, K-12 public charter schools in the United States. IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report’s top high schools lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Louisiana, Florida, and Ohio and is on-track to maintain its legacy of sending 100% of its graduates to college.