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Intern US Summernaut - IT Support Engineer

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Celonis

Apr 17

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • IT & Cybersecurity
  • New York City

Requirements

  • Knowledge in a Windows environment (Windows 10, Windows Server 2012/2016)
  • (Basic knowledge of Active Directory)
  • (Basic knowledge of TCP/IP networks)
  • Microsoft O365 knowledge
  • Operate and maintain network printers and network components like video-conferencing systems based on Zoom
  • Knowledge in Mobile Device Management solutions
  • Prior experience in desktop support and equipment

Responsibilities

  • Resolve, transfer or escalate IT tickets raised by internal employees
  • Work in an international IT support team to solve issues globally
  • Troubleshoot and resolve various technical issues via phone, email and remote control
  • 1st contact & responsible for Onboarding of new Celonis employees in the US
  • Communication with our users and staff to understand, identify, document and resolve problems
  • Performing simple repairs to computing and related equipment
  • Develop documentation/user guides for common user issues
  • On-site support for the Celonis Office
  • Learn everyday something new in our international IT team
  • To be a good service provider in a superfluid company

Celonis

Change the world. One process at a time.

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Celonis helps companies reveal and fix inefficiencies they can’t see, enabling them to perform at levels they never thought possible. Their innovative software enables organisations to analyse and optimise their business processes, uncovering inefficiencies and improving operational performance. Celonis aims to empower businesses with actionable insights, allowing them to streamline operations, enhance productivity, and drive growth. With a focus on data-driven decision-making, Celonis is dedicated to helping companies unlock their full potential, achieve operational excellence, and stay ahead in a rapidly evolving business landscape.