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Intern-Wraparound Milwaukee Care Coordination

  • Internship
    Off-cycle Internship
  • Healthcare
  • Milwaukee

AI generated summary

  • You must have a strong interest in mental health, community services, and working with youth in challenging situations. Ability to be culturally competent, independent, and organized. Willing to learn, work as a team, and maintain client confidentiality. A student in a human services program with necessary health and training requirements.
  • You will coordinate care for youth with mental health needs, facilitate meetings, send referrals for services, attend court and IEP meetings, and provide support in various settings to help families meet their needs.


  • Strong interest in helping others and learning about mental health needs
  • Strong desire to build up the skills of others to improve their lives and the lives of those around them
  • Interest in community-based mental health services
  • Interest in working with youth within the juvenile justice system and youth working with child protective services
  • Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth
  • Ability to address all situations from a trauma informed approach
  • Ability to work closely as a team with other professionals
  • Ability to be independent and self-directed; maintain accountability and responsibility
  • Eagerness to learn and willingness to ask any questions to enhance ability to perform job responsibilities and meet their own expectations of what they what to learn through the internship/practicum
  • Maintain client confidentiality within all written and verbal communications
  • Ability to use time efficiently and effectively
  • Strong organizational skills, ability to manage multiple complex tasks, strong professional communication and teamwork.
  • Flexibility in scheduling time on site to accommodate youth/family/team availability
  • Working knowledge of positive child/youth development; patience and understanding of difficult life needs
  • Ability to interact with escalating youth and/or parents in a calm and professional manner; ability to respond appropriately in crisis situations
  • Willing/able to travel to family homes in the community, utilizing own vehicle
  • Willing to receive critical feedback and implement any growth plans that on-site supervisor provides
  • Ability to follow oral and written instructions
  • Proficient with Microsoft Word and Excel
  • Perform basic computer functions
  • Training requirements:
  • Students must be in a bachelor or master’s level program in human services field
  • HIPAA training
  • HR orientation
  • Health requirements:
  • Students interested in internship/Practicum placement in Wraparound programming must provide proof of their annual flu shot.
  • Students must complete a TB and MMRV immunity blood test prior to starting internship/Practicum (WCS will provide assistance)


  • WCS holds a contract with Wraparound Milwaukee and Milwaukee County, which includes Wraparound, REACH, Youth CCS, and CORE Care Coordination services. All four systems of care provide community-based mental health programming to youth and young adults with a mental health diagnosis.
  • Wraparound: Serves youth up to age 18(or 20 in special circumstances) who are on court orders and working with Children, Youth, and Family Services(CYFS) and/or the Division of Milwaukee Child Protective Services(DMCPS).
  • REACH:Services youth up to age 18 who have been referred by someone in the community for extra supportive services related to mental health needs.
  • Youth CCS:Serves youth and young adults through age 22 who are at a lower level of need than youth in Wraparound and REACH but still need coordination of care to meet their mental health needs through formal services.
  • CORE: Services youth and young adults ages 12-22 who are going through a first episode of psychosis or are deemed to be clinically high risk for psychosis.
  • Care Coordinators in all four programs facilitate monthly “Child and Family Team Meetings” which is gathering all those who work with the youth, along with the youth and their parent(s)/guardian, and any natural supports the family would like to involve, to talk about what progress has been made and to brainstorm ways to further help the youth and family meet their needs. Care Coordinators facilitate the monthly meetings with providers to make sure services are running efficiently and effectively.
  • Care Coordinators: support in ensuring needs of the family are comprehensively met in a variety of settings and send referrals for services to put together a team of individuals to support the family, which will look different for every family based on their needs. Some examples of potential services include therapies(such as canine therapy, art therapy, equine therapy, in-home therapy, in-office therapy), physical fitness services and yoga, supportive services for parents, tutoring/educational support, and mentoring/crisis stabilizers.
  • Care Coordinators also provide support at court hearings(if the youth is involved in court) to provide the mental health lens of what’s happening with a youth and how the team is addressing the needs of the youth, including how the team is trying to help the youth/family be safe
  • Care Coordinators and/or other team members will also attend IEP Meetings to support a youth/family in the school setting, as well as medication evaluations, where they sit in on visits with a psychiatrist and the youth/parent to collaborate with the psychiatrist on services they might recommend, and also help provide information from the service provider perspective on how the youth is doing. In addition, Care Coordinators work with individuals supporting the youth in the community(family members, recreation programming, after-school programming, etc.) to ensure a family has natural support, which helps strengthen a family and work toward sustainability.


What populations do Care Coordinators work with in the Wraparound Milwaukee program?

Care Coordinators work with youth and young adults up to age 22 who have a mental health diagnosis and are involved with the juvenile justice system, Child Protective Services, or are experiencing a first episode of psychosis.

What are some examples of services that Care Coordinators may refer families to in order to support their needs?

Care Coordinators may refer families to services such as therapies (canine therapy, art therapy, equine therapy), physical fitness services, tutoring/educational support, mentoring/crisis stabilizers, and supportive services for parents.

What are the qualifications required for the Intern-Wraparound Milwaukee Care Coordination position?

Qualifications include a strong interest in helping others and learning about mental health needs, cultural competence, ability to work effectively in a team, willingness to learn and ask questions, organizational skills, and proficiency in Microsoft Word and Excel.

What training requirements must students meet in order to intern in the Wraparound Milwaukee program?

Students must be enrolled in a bachelor or master’s level program in a human services field, undergo HIPAA training, and complete HR orientation.

What health requirements do students need to fulfill before starting their internship in the Wraparound Milwaukee program?

Students must provide proof of annual flu shot, complete a TB and MMRV immunity blood test, and maintain their health and immunizations throughout the internship.

Creating opportunities to overcome adversity

Founded Year

Mission & Purpose

For 110 years, Wisconsin Community Services, Inc. (WCS) has served individuals who are involved in, or at risk of becoming involved in the behavioral health system and the justice system, as well as other vulnerable community members. As one of the state’s oldest and largest criminal justice and behavioral health nonprofit community-based organizations, the agency has developed an outstanding skill and competency to provide quality services that are effective, welcoming, compassionate, and responsive throughout southeast Wisconsin. We provide a continuum of support and care, enabling individuals to build skills and overcome adversity, such as substance use, mental health needs, criminal justice involvement and employment obstacles. WCS addresses the individual and systemic barriers that prevent members of our communities from leading productive and healthy lives. In 1912, when the agency began, its name was the “Society of the Friendless” as it primarily served men returning to the community from prison. From 1912 through 1918, the society was a one-person show, small, but vitally important to the many men aided on their journeys from prison to responsible citizenship. In 1941 the “Society for the Friendless” was legally incorporated as “The Wisconsin Service Association. In 1966, the agency once again changed its name. It became Wisconsin Correctional Services (WCS). Under that title, the agency grew from a staff of 10 to more than 200 by 2003 when the agency adopted its current name of Wisconsin Community Services, Inc., (WCS) reflecting, not a change in mission, but an expansion and adaptation. WCS began as a tiny effort and its impact has grown beyond what its Wisconsin founders likely ever envisioned. Today, as a 501c3 non-profit, WCS serves more than 15,000 individuals annually through more than 50 unique programs. The agency has 460 employees and a budget of almost $45,000,000.