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International Ops Internship - Berlin

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Indie Campers

25d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Logistics
  • Berlin

AI generated summary

  • You should be a student or recent grad in relevant fields, fluent in English with a work permit and driver's license, eager to engage with diverse cultures, and possess strong customer service and problem-solving skills.
  • You will handle customer check-ins, process payments, prepare campervans, maintain quality, and support fleet coordination and stock monitoring.

Requirements

  • You are a student or recent graduate in Hospitality, Tourism, International Studies, Business Administration or a related field looking for an internship;
  • You are fluent in English, have a work permit and a valid driver's licence (mandatory);
  • You like international environments and meeting new cultures;
  • You possess a natural talent for connecting with people and have a strong customer service orientation;
  • You have a problem-solving mindset, thriving to create solutions and feeling comfortable with getting your hands dirty;

Responsibilities

  • Customer service and sales: Take care of check-ins and check-outs, register guests, process payments, explain campervan functionalities, terms and conditions, upsell road trip extras.
  • Operations handling: Align the reservations with the available campervans, verify and prepare campers and road trip extras and kits.
  • Quality control: Maintain the campervans in top condition, identify and act on possible maintenance or repair needs.
  • Support activities: Support the team in monitoring the existing stock, coordinating the fleet of campervans, troubleshooting operational issues.

FAQs

What is the primary focus of the International Ops Internship at Indie Campers?

The primary focus of the International Ops Internship is to represent the brand in person, providing world-class customer service during the check-in and check-out processes for guests embarking on their road trips.

Who is eligible to apply for this internship?

The internship is open to university students or recent graduates in fields such as Hospitality, Tourism, International Studies, Business Administration, or related areas.

What are the key responsibilities of an International Operations Intern?

Key responsibilities include front-office activities like customer service and sales, and back-office activities such as operations handling, quality control, and support activities related to monitoring stock and troubleshooting operational issues.

Is prior experience required to apply for the internship?

No prior experience is explicitly required, but a strong customer service orientation and problem-solving mindset are essential.

What language skills are required for this position?

Fluency in English is required for the position.

Is a driver's license required for the internship?

Yes, a valid driver's license is mandatory for this internship.

Are the internships at Indie Campers compensated?

Yes, all internships are compensated, with the amount depending on location and region; however, accommodation is not included.

What type of training will interns receive?

Interns will receive online and on-the-job training aimed at developing relevant skills such as guest relations, customer service, problem-solving, communication, organization, time management, and fleet coordination.

Are there opportunities for career advancement after the internship?

Yes, there are international opportunities and the possibility of integration into Indie Campers after the internship.

What is the work environment like in this internship?

The work environment is fast-paced, dynamic, and international, involving direct interaction with travelers from various cultures.

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Indie Campers

The Way to Go

Travel & Leisure
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Indie Campers is your go-to marketplace for road trips. Aggregating over 6.000 own vehicles between RVs, campervans, motorhomes, and other recreational vehicles of countless private and professional hosts. We operate across Europe, North America and Oceania, being physically present in over 70 cities. Founded in 2013 by two good friends, Indie Campers has set its mission on democratizing road trips by enhancing travel experiences and lowering prices for millions of travelers worldwide. We envision becoming the world's no. 1 road trip provider and are quickly expanding - vertically and geographically. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.