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International Ops Internship - Frankfurt

  • Internship
    Full-time
    Placement Program
  • Customer Relations
  • Frankfurt

AI generated summary

  • You must be a student or recent grad in relevant fields, fluent in English, hold a work permit and driver's license, enjoy diverse cultures, excel in customer service, and be a problem-solver.
  • You will manage check-ins, process payments, align reservations, maintain campervans, troubleshoot issues, and support team activities for optimal operations and customer satisfaction.

Requirements

  • You are a student or recent graduate in Hospitality, Tourism, International Studies, Business Administration or a related field looking for an internship;
  • You are fluent in English, have a work permit and a valid driver's licence (mandatory);
  • You like international environments and meeting new cultures;
  • You possess a natural talent for connecting with people and have a strong customer service orientation;
  • You have a problem-solving mindset, thriving to create solutions and feeling comfortable with getting your hands dirty;

Responsibilities

  • Customer service and sales: Take care of check-ins and check-outs, register guests, process payments, explain campervan functionalities, terms and conditions, upsell road trip extras.
  • Operations handling: Align the reservations with the available campervans, verify and prepare campers and road trip extras and kits.
  • Quality control: Maintain the campervans in top condition, identify and act on possible maintenance or repair needs.
  • Support activities: Support the team in monitoring the existing stock, coordinating the fleet of campervans, troubleshooting operational issues.

FAQs

What is the location of the International Ops Internship?

The internship is located at our Depot in Maintal - Frankfurt.

What is the main responsibility of an International Operations Intern?

As an International Operations Intern, you will provide world-class customer service to guests during their check-ins and check-outs, and assist with various operational tasks.

What qualifications do I need to apply for this internship?

You should be a student or recent graduate in Hospitality, Tourism, International Studies, Business Administration, or a related field.

Is a driver's license required for this position?

Yes, a valid driver's license is mandatory for this internship.

Are there any language requirements for this internship?

Yes, fluency in English is required.

Will I receive any training during the internship?

Yes, you will receive online and on-the-job training to develop relevant skills such as guest relations, customer service, and problem-solving.

Is this internship compensated?

Yes, all internships are compensated, with the amount depending on location, country, and region.

Are there opportunities for advancement after the internship?

Yes, there are international opportunities and the possibility of integration into Indie Campers after the internship.

What type of work environment should I expect?

You should expect a fast-paced and international work environment where you will meet new cultures and challenges.

What kind of tasks will I be doing in the back-office activities?

In back-office activities, you will align reservations with available campervans, verify and prepare campers and road trip extras, and support the team in monitoring existing stock and troubleshooting operational issues.

The Way to Go

Travel & Leisure
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Indie Campers is your go-to marketplace for road trips. Aggregating over 6.000 own vehicles between RVs, campervans, motorhomes, and other recreational vehicles of countless private and professional hosts. We operate across Europe, North America and Oceania, being physically present in over 70 cities. Founded in 2013 by two good friends, Indie Campers has set its mission on democratizing road trips by enhancing travel experiences and lowering prices for millions of travelers worldwide. We envision becoming the world's no. 1 road trip provider and are quickly expanding - vertically and geographically. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.