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International Ops Internship - Hamburg

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Indie Campers

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Logistics
  • Hamburg

AI generated summary

  • You should be a student/recent grad in a related field, fluent in English, hold a work permit and valid driver’s license, enjoy diverse cultures, have strong customer service skills, and be a problem solver.
  • You will manage customer check-ins, align reservations with campervans, ensure vehicle quality, and support team operations, including stock monitoring and troubleshooting issues.

Requirements

  • You are a student or recent graduate in Hospitality, Tourism, International Studies, Business Administration or a related field looking for an internship;
  • You are fluent in English, have a work permit and a valid driver's licence (mandatory);
  • You like international environments and meeting new cultures;
  • You possess a natural talent for connecting with people and have a strong customer service orientation;
  • You have a problem-solving mindset, thriving to create solutions and feeling comfortable with getting your hands dirty;

Responsibilities

  • Customer service and sales: Take care of check-ins and check-outs, register guests, process payments, explain campervan functionalities, terms and conditions, upsell road trip extras.
  • Operations handling: Align the reservations with the available campervans, verify and prepare campers and road trip extras and kits.
  • Quality control: Maintain the campervans in top condition, identify and act on possible maintenance or repair needs.
  • Support activities: Support the team in monitoring the existing stock, coordinating the fleet of campervans, troubleshooting operational issues.

FAQs

What is the location of the International Ops Internship?

The internship is located at our Depot in Hamburg.

Is this internship suitable for students or recent graduates?

Yes, we are looking for university students or recent graduates seeking genuine work experience, vocational placement, or an internship.

What qualifications are required to apply for this internship?

Candidates should be students or recent graduates in Hospitality, Tourism, International Studies, Business Administration, or a related field.

Is a driver's license required for this position?

Yes, a valid driver's license is mandatory for the role.

What language skills are necessary for the internship?

Fluency in English is required for the role.

What type of training will be provided during the internship?

The internship includes online and on-the-job training to develop skills in guest relations, customer service, problem-solving, communication, team spirit, organization, time management, fleet coordination, supplies management, and logistics.

Are the internships compensated?

Yes, all internships are compensated, with the amount depending on the location, country, and region.

Is accommodation provided during the internship?

No, accommodation is not included in the internship.

What type of work will the intern be involved in?

Interns will engage in both front-office activities, such as customer service and sales, and back-office activities, including operations handling, quality control, and supporting team activities.

Are there opportunities for international exposure during the internship?

Yes, the internship offers international opportunities and the possibility of integration into Indie Campers after completion.

What characteristics are we looking for in a candidate?

We are looking for candidates who have a strong customer service orientation, enjoy meeting new cultures, possess a problem-solving mindset, and are comfortable in fast-paced environments.

What is the focus of Indie Campers as a company?

Indie Campers is focused on making road trips accessible to everyone through a digital approach and customer-centric orientation, offering high-quality road trips at affordable prices.

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Indie Campers

The Way to Go

Travel & Leisure
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Indie Campers is your go-to marketplace for road trips. Aggregating over 6.000 own vehicles between RVs, campervans, motorhomes, and other recreational vehicles of countless private and professional hosts. We operate across Europe, North America and Oceania, being physically present in over 70 cities. Founded in 2013 by two good friends, Indie Campers has set its mission on democratizing road trips by enhancing travel experiences and lowering prices for millions of travelers worldwide. We envision becoming the world's no. 1 road trip provider and are quickly expanding - vertically and geographically. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.