Internship, Client Service

AlphaSights

8d ago

Internship
Full-time
Starts on Jan 06
Off-cycle Internship
Sales & Business Development
£25K
London

AI generated summary

The candidate must be a current student due to graduate between July 2025 and September 2026. They should be available for a six-month internship starting in July 2024 or January 2025, have a strong academic record, extracurricular achievements, and demonstrate an interest in business. Excellent communication skills and fluency in English and either German, French, Swedish, Norwegian, Danish, or Dutch are also required.
The candidate will be responsible for understanding client needs, sourcing and engaging experts, matching client briefs, scheduling client-to-expert interactions, and delivering an excellent client experience.

Requirements

Currently studying a bachelor’s or master’s course and due to graduate between July 2025 and September 2026
Available to undertake a six month internship beginning either July 2024 or January 2025
Track record of strong academic performance (equivalent of 2:1 or above)
Extracurricular achievement throughout school and university
Experience evidencing an interest in business
Outstanding communication skills
Fluent (or C2 level) English and either German, French, Swedish, Norwegian, Danish or Dutch is required

Responsibilities

Understand client needs and the available expert pool for the project
Source and engage experts using our internal database and external digital directories
Match client briefs with the most relevant experts and appropriate interaction formats
Schedule and manage all client-to-expert interactions
Deliver an excellent client experience through fast, accurate recommendations and proactive follow-ups with them

Application Process

Preliminary Phone Screen - 15 minute call with the Talent Acquisition Team
First Round Interview - 30-45 minute virtual call with the Talent Acquisition Team
Second Round Interview - Skill based round with a Client Service Manager
Final Round Interview - conducted by a member senior member of the Client Service Team

FAQs

What does an Internship in Client Service involve?

An Internship in Client Service involves assisting the client service team in providing support to clients, handling inquiries, resolving issues, and ensuring client satisfaction.

What are the typical responsibilities of an Intern in Client Service?

Typical responsibilities of an Intern in Client Service may include responding to client inquiries, conducting research, maintaining client records, preparing reports, and participating in client meetings.

What skills are required for an Internship in Client Service?

Skills required for an Internship in Client Service may include excellent communication skills, attention to detail, problem-solving abilities, customer service orientation, and the ability to work well in a team.

Is this internship paid or unpaid?

This internship may be paid or unpaid, depending on the company's policies and the specific internship program. It is recommended to inquire about compensation during the application process.

AlphaSights

The Global Leader in Knowledge On-Demand

Consulting

Industry

1001-5000

Employees

2008

Founded Year

Mission & Purpose

Founded in 2008, AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500§ colleagues provide round-the-clock coverage to the world's top investment funds, consultancies, and Fortune 500s. Learn more about us at alphasights.com.

Culture & Values

Results-Orientation
Are you energized by results and outcomes? We focus on results — look at every angle of a problem, come up with actionable solutions, and execute on ideas that maximize outcomes. Our success is driven by how much value we provide to our internal and external clients and other stakeholders. Wherever we can, we tie rewards to results and outcomes.
Drive
Do you excel beyond what’s asked of you? For us, success begins at the extra mile: we embrace a whatever-it-takes mindset, push ourselves beyond our comfort zones, and challenge ourselves to continuously improve.
Adaptability
Do you thrive in an ever-changing environment? Our work is full of changing circumstances so we pivot quickly and think on our feet. We embrace ambiguity and change with confidence and positivity.
Humility
Do you view yourself as a constant ‘work-in-progress’? We believe that yesterday’s home runs don’t win today’s games. We approach every day not with a sense of entitlement, but with a growth mindset. We believe that a better version of ourselves and AlphaSights is always on the horizon.
Empathy
Can you see the world through other’s eyes? We believe that the path to our own success starts from the success of others — our clients, our colleagues, and our industry professionals. We actively seek to understand others’ experiences and perspectives, and to build and maintain lasting, trust-based relationships with those whom we encounter.

Benefits

Paid time off & flexibility
• 25 days annual holiday• Optional WFH on Friday plus an additional four WFH days per quarter• Business closure during Christmas week
Learning & development
• AlphaCurriculum enrollment• Industry-leading management training• External coaching at leadership level
Financial benefits
• Uncapped monthly performance pay bonus • Employer pension matching• Subsidised lunch catering• Referral bonus for a successful full-time hire
Health insurance
• Comprehensive AlphaSights-sponsored private medical scheme• Comprehensive AlphaSights-sponsored dental cover• Eyecare vouchers
Wellness & connectivity
• Corporate gym rates• In-office exercise classes and AlphaSights sponsored sports teams• Meditation apps• Employee Assistance Program• Mental health first aiders onsite• Breakfast, fresh fruit, snacks, coffee, tea, ando ther drinks• In-office socials and annual Christmas party