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Internship, Program Manager, North America Service Program & Project Management (Summer 2025)

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Tesla

9d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
  • Austin

AI generated summary

  • You need a customer-focused mindset, exceptional organizational skills, effective communication, adaptability in dynamic environments, and strong relationship-building abilities.
  • You will enhance customer experience, streamline service processes, foster cross-team collaboration, implement feedback systems, analyze data for improvements, and test scalable solutions.

Requirements

  • Customer-Focused Mindset: A passion for enhancing the customer experience and a strategic approach to driving improvements across service touchpoints
  • Exceptional Organizational Skills: Highly organized, with the ability to manage multiple competing priorities and maintain focus on both operational goals and customer satisfaction outcomes
  • Effective Communication: Excellent verbal and written communication skills, with the ability to engage with internal and external stakeholders at all levels, including delivering insights to senior leadership and interacting directly with customers
  • Adaptability in Dynamic Environments: Comfortable navigating complex, fast-paced, and rapidly changing environments, with a keen ability to adapt and thrive
  • Relationship Building: Strong interpersonal skills with an ability to build and maintain positive working relationships across global teams and external partners, ensuring smooth collaboration across different regions and departments

Responsibilities

  • Champion Customer-Centric Strategies: Work closely with service teams, engineering, finance, and supply chain to design and implement strategies that focus on enhancing the customer experience and improving brand loyalty
  • Optimize Operational Processes: Evaluate and streamline service processes with an emphasis on creating scalable, efficient systems that allow for superior customer service at every touchpoint
  • Drive Cross-Functional Collaboration: Foster strong communication and alignment between global, distributed teams to ensure that all departments are working toward shared goals of improving customer service and operational effectiveness
  • Implement Continuous Feedback Loops: Develop and execute mechanisms to gather direct insights from customers and field teams to inform service improvements and innovations
  • Leverage Data and Trends for Strategic Improvements: Analyze customer behaviors, industry trends, and market data to identify opportunities for innovation in service programs. Set measurable objectives and key performance indicators (KPIs) that align with both customer satisfaction and operational goals
  • Test and Scale Solutions: Design and pilot new programs, processes, and tools, evaluating their impact on customer satisfaction and operational efficiency. Iterate based on feedback, and scale successful solutions across the organization

FAQs

What is the duration of the internship?

The internship is expected to start around May 2025 and continue through the Summer term (approximately August 2025) or into Fall 2025 if available.

Can international students apply for this internship?

Yes, international students can apply, but they must consult their school regarding work authorization through CPT and their ability to work 40 hours per week before applying.

Is the internship full-time or part-time?

The internship is full-time, requiring a commitment of 40 hours per week on-site.

What is the primary focus of the Service Program Manager internship?

The primary focus is to drive customer-centric improvements and strategic operational enhancements across Tesla's service operations.

What types of teams will I collaborate with during the internship?

You will work with service teams, engineering, finance, and supply chain, along with other global, distributed teams.

What skills are necessary for this internship?

Candidates should possess a customer-focused mindset, exceptional organizational skills, effective communication abilities, adaptability in dynamic environments, and strong relationship-building skills.

Are there specific measurable objectives associated with the internship?

Yes, you will be required to set measurable objectives and key performance indicators (KPIs) that align with both customer satisfaction and operational goals.

What benefits are offered to interns?

Interns are eligible for various benefits, including medical plans, dental and vision coverage, a 401(k), employee stock purchase plans, and other financial benefits.

Is there a focus on continuous feedback during the internship?

Yes, you will develop and execute mechanisms to gather insights from customers and field teams to inform service improvements and innovations.

Will the internship provide opportunities for developing new programs or solutions?

Yes, you will design and pilot new programs, processes, and tools, evaluating their impact and iterating based on feedback to scale successful solutions.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.