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Internship

Internship, Technical Editor, Service Engineering (Fall 2024)

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Tesla

•

15d ago

🚀 Off-cycle Internship

Palo Alto

⌛ Closed
Applications are closed

Off-cycle Internship

Engineering•Palo Alto

Description

  • Tesla is seeking talented writing and editing students who are interested in the field of Content Editing and Technical Writing. The Service Engineering exists uniquely at the intersection of firmware/hardware design, service, diagnostics, manufacturing, quality and reliability. Service Engineering multiplies efforts of service in the areas of diagnostics, repairs and maintenance, while simultaneously reducing the need for each. As a Service Engineering Technical Writer Intern, you will partner with engineering teams to create and refine diagnostic procedures and documentation for use by non-engineers. You will improve editorial and visual standards for documentation and recommend new designs, layouts and formatting as needed.

Requirements

  • Ability to edit and create documentation that is accurate, complete, clear, specific and as concise as possible
  • Ability to explain technical concepts to peers, people from different parts of the organization and non-technical people
  • Aptitude with transcribing written words from non-native speakers
  • Impeccable written and verbal communication
  • Experience with various communications media and advanced formatting and presentation skills
  • High level of interpersonal communication skills
  • Strong capacity for both logical and creative thinking
  • Must be organized, detail-oriented, able to multi-task and evaluate priorities
  • Self-directed and able to work independently with minimal supervision
  • Markup language experience (such as HTML, XML, DITA XML, or SGML) is a plus

Education requirements

Currently Studying

Area of Responsibilities

Engineering

Responsibilities

  • Create and update diagnostic information and procedures contained in the diagnostics database
  • Collaborate with various engineering and quality teams to gather technical information
  • Understand technical problems and communicate them effectively to non-technical people
  • Validate information for accuracy and use a routing and review process for document approval
  • Are organized, detail-oriented, and can multi-task well
  • Edit content according to a style guide and enforce organization standards
  • Manage tasks and information flow using collaboration software (such as JIRA, Wrike, SharePoint, Quickbase and custom databases)

Details

Work type

Full time

Work mode

hybrid

Location

Palo Alto

Benefits

  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Company Paid Basic Life, AD&D, and short-term disability insurance
  • Employee Assistance Program
  • Sick time after 90 days of employment and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Commuter benefits
  • Employee discounts and perks program