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Internship - Unified Communications

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PACCAR

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Software Engineering
    IT & Cybersecurity
  • Renton

AI generated summary

  • You need 1+ years with Microsoft 365 (EXO, MSTO, ODO, SPO), experience in Exchange/Teams ops, Cisco systems, ITSM, cloud platforms, and be enrolled in a related bachelor’s program.
  • You will provide 1st and 2nd level support for UC services, troubleshoot issues, assist with Microsoft Teams installations, resolve layer 1 wiring problems, and collaborate with global teams.

Requirements

  • 1+ years of experience working on the Microsoft 365 service portfolio including:
  • Microsoft Exchange Online (EXO)
  • Microsoft Teams (MSTO)
  • Microsoft OneDrive Online (ODO)
  • Microsoft SharePoint Online (SPO)
  • Experience with Exchange operations including mailbox restores and quarantine operations.
  • Experience diagnosing Microsoft Teams operations including help with managing Teams.
  • Interest in Unified Communications deployment and maintenance.
  • Experience provisioning and deprovisioning hardware and software including updating record keeping systems.
  • Written and verbal communication skills including the ability to complete operations and network documentation.
  • Experience with Cisco phone systems including Cisco Unified Communications Manager (CUCM).
  • Experience with Service Now IT Service Management (ITSM) platform.
  • Experience working in Azure, Google, or Amazon cloud platforms.
  • Experience with Salesforce integrations.
  • Progress toward M365 certifications desired.
  • Enrollment in Computer Science or related bachelor’s degree program.

Responsibilities

  • Provide 1st and 2nd level support on PACCAR’s UC services. Fulfill service requests and resolve incidents.
  • Use knowledge base and collaboration opportunities to troubleshoot UC related problems.
  • Assist with the installation and integration of Microsoft Teams room technologies in deployments.
  • Diagnose and resolve layer 1 issues including low voltage wiring supporting network and UC installations.
  • Contribute to cross-functional teams globally.
  • No line voltage requirements.

FAQs

What is the role of the Unified Communications internship at PACCAR?

The Unified Communications internship involves delivering project outcomes, fulfilling standard service requests, and isolating and resolving faults within PACCAR's communications infrastructure. Interns will assist in deploying and supporting communication services used by PACCAR employees, dealers, customers, and shareholders.

What type of support will I be providing in this internship?

Interns will provide 1st and 2nd level support on PACCAR's Unified Communications services, fulfill service requests, and resolve incidents.

What experience is required for this internship?

Candidates should have 1+ years of experience with the Microsoft 365 service portfolio, including Microsoft Exchange Online, Microsoft Teams, Microsoft OneDrive Online, and Microsoft SharePoint Online. Experience with Exchange operations and diagnosing Microsoft Teams operations is also required.

Are there any preferred qualifications for this position?

Yes, preferred qualifications include experience with Cisco phone systems, the Service Now ITSM platform, cloud platforms like Azure, Google, or Amazon, and Salesforce integrations.

What educational background is necessary for this internship?

Candidates should be enrolled in a Computer Science or a related bachelor's degree program, and progress toward M365 certifications is desired.

What benefits do PACCAR interns receive?

Interns have access to a range of benefits including a 401k with up to a 5% company match, sick leave, medical, dental, and vision plans, flexible spending accounts (FSA), and life insurance, among others.

Does PACCAR promote diversity in the workplace?

Yes, PACCAR values diversity and has initiatives to create an inclusive work environment. They support diverse teams, conduct outreach, and participate in mentorship programs.

What is the pay scale for this internship?

The pay for interns is $25 per hour for undergraduate enrollment and $30 per hour for graduate enrollment.

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PACCAR

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services, information technology, and distributes truck parts related to its principal business. Kenworth Truck Company builds premium commercial vehicles for sale in the U.S., Canada, Mexico and Australia and for export throughout the world. Peterbilt Motors also designs, manufactures and distributes premium commercial vehicles in the US and Canada. DAF Trucks manufactures trucks in the Netherlands, Belgium, Brasil and the United Kingdom for sale throughout Western and Eastern Europe, and export to Asia, Africa, North and South America. PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing. PACCAR Financial Services provides finance, lease and insurance services to dealers and customers in 224 countries including a portfolio of more than 175,000 trucks and trailers and total assets in excess of $12 billion. The group includes PACCAR Leasing, a major full-service truck leasing company in North America, with a fleet of over 39,000 vehicles. Environmental responsibility is one of PACCAR’s core values. The company regularly develops new programs to help protect and preserve the environment and PACCAR has established ambitious goals to further reduce emissions and enhance fuel efficiency in its truck models.