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🚀 Internship

IT Help Desk Summer Intern

Logo of MRI Software

MRI Software


1mo ago

🚀 Summer Internship


AI generated summary

  • The ideal candidate should have experience with AI and large language model machine learning, excellent knowledge of Windows and Mac operating systems, familiarity with Active Directory and user account management, strong troubleshooting skills, and the ability to work both independently and collaboratively in a team environment. Good communication and problem-solving skills are also essential.
  • The IT Help Desk Summer Intern at MRI Software will primarily be responsible for imaging and troubleshooting hardware and software issues with various devices, as well as assisting with account management, network troubleshooting, project work, audio visual setup, hardware inventory maintenance, data center monitoring, and virtual server troubleshooting and maintenance.

Summer Internship

Software Engineering•Cleveland


  • We are currently seeking an IT Intern to join our internship program for the summer of 2024. Interns will provide internal users software and hardware support for their workstations, as well as account management support.   Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software’s utilized by the business.   


  • Experience with AI and large language model machine learning
  • Excellent knowledge of Windows and Mac operating systems.
  • Familiarity with Active Directory, group policies, and user account management.
  • Strong troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues efficiently.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively within a team environment.

Area of Responsibilities

Software Engineering


  • Imaging Laptops, desktops, servers, notebooks, and tablets.
  • Working with Desktop Engineers to maintain image libraries.
  • Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets.
  • Troubleshooting software issues with Laptops, desktops, servers, notebooks, and tablets.
  • Acting as an account admin for various software products.
  • Assist with Wireless account management.
  • Troubleshoot internal network issues.
  • Project work.
  • Internal audio visual setup, tear down and troubleshooting.
  • Hardware inventory maintenance.
  • Corporate data center monitoring, and maintenance.
  • Virtual server troubleshooting, building, and maintenance.


Work type

Full time

Work mode