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IT Helpdesk Intern, Summer 2025

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Plano
  • Quick Apply

AI generated summary

  • You need basic knowledge of server hardware, networking, Microsoft server OS, Active Directory, and virtual machines, plus strong problem-solving, communication, and teamwork skills.
  • You will assist IT staff in closing Help Desk tickets, troubleshoot computing issues, develop efficiency processes, install software, and prepare system documentation.

Requirements

  • Basic knowledge of server hardware and configurations (including web servers)
  • Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model, etc.)
  • Basic knowledge of Microsoft server operating systems (e.g., Windows Server 2008/2012, SQL Server 2008/2012)
  • Basic knowledge of Windows Active Directory Services
  • Basic knowledge of Virtual Machines
  • Excellent problem solving and analytical skills
  • Excellent oral and written communication skills
  • Ability to work effectively with a team of professionals on technical and business issues

Responsibilities

  • Assist IT staff with closing IT Help Desk support tickets
  • Troubleshoot employee laptop and desktop computing issues
  • Assist in developing time efficiency processes and tools
  • Assist with installing Tyler software for employees
  • Prepare and/or modify system and process documentation

FAQs

What is the role of the IT Helpdesk Intern?

The IT Helpdesk Intern will assist the Corporate IT - End User Services team by closing helpdesk tickets, troubleshooting laptop and desktop issues, installing software, and contributing to documentation and special projects.

What types of tasks will the intern be responsible for?

The intern will troubleshoot computing issues, assist in developing efficient processes, install Tyler software for employees, and modify system and process documentation.

What qualifications are required for this internship?

The internship requires a basic knowledge of server hardware, networking concepts, Microsoft server operating systems, Active Directory Services, and virtual machines, along with excellent problem-solving and communication skills.

Does the intern need to have prior experience in IT?

While prior experience is not mandatory, a basic understanding of the qualifications listed, such as server and networking knowledge, is important for the role.

Will the intern work independently or as part of a team?

The intern will work as part of a team of professionals and will collaborate on technical and business issues.

Is this internship paid?

The job description does not specify whether the internship is paid; you may need to inquire with the hiring manager for further details.

How long is the internship?

The internship is for the summer of 2025, though the exact duration is not specified in the job description.

Are there opportunities for growth after the internship?

While the job description does not explicitly mention growth opportunities, the experience and skills gained during the internship could lead to future job opportunities within the company.

Is there any specific software that the intern needs to be familiar with?

Familiarity with Tyler software is preferred, but the intern will also be installing various software applications as part of their duties.

What is the work environment like at Tyler Technologies?

The work environment at Tyler Technologies is dynamic and collaborative, where employees work in engaged teams to deliver impactful results for clients and communities.

Empowering people who serve the public

Technology
Industry
5001-10,000
Employees

Mission & Purpose

Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients gain actionable insights into opportunities and solutions for their communities. Tyler has more than 40,000 successful installations across nearly 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list