FAQs
What is the role of the IT Helpdesk Intern?
The IT Helpdesk Intern will assist the Corporate IT - End User Services team by closing helpdesk tickets, troubleshooting laptop and desktop issues, installing software, and contributing to documentation and special projects.
What types of tasks will the intern be responsible for?
The intern will troubleshoot computing issues, assist in developing efficient processes, install Tyler software for employees, and modify system and process documentation.
What qualifications are required for this internship?
The internship requires a basic knowledge of server hardware, networking concepts, Microsoft server operating systems, Active Directory Services, and virtual machines, along with excellent problem-solving and communication skills.
Does the intern need to have prior experience in IT?
While prior experience is not mandatory, a basic understanding of the qualifications listed, such as server and networking knowledge, is important for the role.
Will the intern work independently or as part of a team?
The intern will work as part of a team of professionals and will collaborate on technical and business issues.
Is this internship paid?
The job description does not specify whether the internship is paid; you may need to inquire with the hiring manager for further details.
How long is the internship?
The internship is for the summer of 2025, though the exact duration is not specified in the job description.
Are there opportunities for growth after the internship?
While the job description does not explicitly mention growth opportunities, the experience and skills gained during the internship could lead to future job opportunities within the company.
Is there any specific software that the intern needs to be familiar with?
Familiarity with Tyler software is preferred, but the intern will also be installing various software applications as part of their duties.
What is the work environment like at Tyler Technologies?
The work environment at Tyler Technologies is dynamic and collaborative, where employees work in engaged teams to deliver impactful results for clients and communities.