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Minnesota Valley Transit Authority

10d ago

  • Internship
    Full-time
    Summer Internship
  • Software Engineering
    IT & Cybersecurity
  • Burnsville

AI generated summary

  • You must be pursuing an IT degree, have experience with Microsoft products, computer hardware, and IT infrastructure, possess a valid driver’s license, and demonstrate strong communication and problem-solving skills.
  • You will assist customers with technical issues, maintain records, update documentation, support system management, travel to locations as needed, and help organize IT resources and projects.

Requirements

  • Student pursuing associate or bachelor’s degree in information technology or related field
  • Experience with Microsoft products (Word, Excel, PowerPoint, and Outlook) or equivalent
  • Experience with computer hardware (desktop, laptop, and mobile computing devices)
  • Valid driver’s license
  • Knowledge of or interest in Active Directory, Group Policy, M365, Azure and other Microsoft tools
  • Knowledge of or interest in in Windows 10/11 operating systems
  • Knowledge of or interest in IT infrastructure (Servers, firewalls, routers, switches, etc.) skills
  • Understanding of computer systems, mobile devices, and other tech products.
  • Aptitude for learning new software tools and products
  • Ability to diagnose and resolve basic technical issues
  • Customer-oriented and cool-tempered
  • Ability to communicate effectively verbally and in writing
  • Self-starter with excellent follow through
  • Strong interest in IT and enthusiasm to learn
  • Ability to prioritize and meet deadlines

Responsibilities

  • Serve as a contact for customers seeking technical assistance over the phone, via email, and through the Service Desk ticketing system.
  • Maintain accurate records of user interactions, issues encountered, and solutions provided.
  • Update knowledge base articles and FAQs to improve self-service and reduce recurring issues.
  • Follow best practices and departmental and team customer service for problem resolution and tracking. Communicate status to customers in a timely manner. Pass on any feedback or suggestions by customers to the appropriate internal team member.
  • Assist in system management using tools such as Active Directory, Group Policy, PowerShell, and other agency tools.
  • Support the IT team in implementing and maintaining hardware, software, and other systems.
  • Occasionally travel to other MVTA locations and work outside for short periods of time when addressing or troubleshooting IT infrastructure, systems, and software.
  • Assist in the organization of IT resources.
  • Perform special projects as determined by the IT team.
  • Assist in updating user and technical documentation.
  • Other duties as assigned or as apparent.

FAQs

What are the typical office hours for this internship?

The typical office hours are from 8:00 am to 4:30 pm.

How many hours per week can I work as an intern?

The internship work schedule is flexible, not to exceed 32 hours per week.

Where is the internship located?

The office location will be at the Burnsville Bus Garage, 11550 Rupp Drive, Burnsville.

What responsibilities will I have during the internship?

You will assist customers seeking technical assistance, maintain records of user interactions, update knowledge base articles, assist in system management, support the IT team, and perform special projects as assigned.

Is prior experience in IT required for this internship?

No prior experience is required, but knowledge or interest in IT systems and technologies is preferred.

What are the necessary qualifications for this internship?

You should be a student pursuing an associate or bachelor’s degree in information technology or a related field, have experience with Microsoft products, and possess a valid driver’s license.

Are there opportunities for mentorship during the internship?

Yes, MVTA offers personalized mentoring from experienced professionals to foster skill development during the internship.

Will I receive compensation for this internship?

The job description does not explicitly mention compensation; please inquire directly for details regarding pay.

What kind of training will I receive?

You will receive hands-on experience, guidance from the IT team, and support in learning software tools and technologies related to the role.

Are there any specific skills that would be beneficial for this role?

Beneficial skills include a strong interest in IT, ability to diagnose technical issues, effective communication, and the aptitude for learning new software tools and products.

Is there any travel involved in this internship?

Yes, occasionally you may need to travel to other MVTA locations and work outside to address or troubleshoot IT infrastructure and systems.

Do interns have access to employee benefits?

Yes, interns may have access to benefits such as paid sick and safe time, an Employee Assistance Program, and free transit on the MVTA system.

Is this internship position open to individuals with disabilities?

Yes, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.

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Minnesota Valley Transit Authority

We got this.

Transportation
Industry
11-50
Employees
1990
Founded Year

Mission & Purpose

The Minnesota Valley Transit Authority (MVTA) is the public transportation agency for seven suburbs located approximately 15 miles south of Minneapolis and St. Paul: Apple Valley, Burnsville, Eagan, and Rosemount in Dakota County, Savage, Prior Lake and Shakopee in Scott County.